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For Companies At a Glance
- Tasks: Be the go-to person for tech support and incident resolution.
- Company: Join bet365, a global leader in online gaming and sports betting.
- Benefits: Enjoy a fast-paced environment with plenty of development opportunities.
- Why this job: Perfect for tech-savvy individuals who love problem-solving and helping others.
- Qualifications: Strong customer service skills and a knack for troubleshooting are essential.
- Other info: Work remotely or on-site, and be part of a dynamic team!
The predicted salary is between 28800 - 43200 £ per year.
Who we are looking for
A Service Desk Engineer, who will act as the single point of contact for all users for incident resolutions and service requests.
We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and resources to perform their roles. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges.
Preferred skills and experience
- Strong interpersonal and customer service skills.
- Excellent technical, analytical and troubleshooting skills.
- Strong communication skills, both written and verbal.
- Quick to learn.
- Self-motivated with the ability to work unsupervised.
Main Responsibilities
- Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
- Handling Live Chats efficiently and professionally.
- Logging, progressing and providing updates on tickets for incidents and service requests.
- Ensuring that first line incidents are resolved quickly and efficiently.
- Ensuring that second line incidents are investigated and promptly escalated where required.
- Managing open incidents, working with second and third line teams to gain the fastest resolution based on incident SLA’s.
- Providing remote and on-site support and fixes.
- Providing administrative support to ensure that business critical processes are adhered to.
- Maintaining and administering user accounts in line with security requirements.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at http://www.bet365careers.com/privacypolicy.pdf
bet365 | Service Desk Engineer (Stoke) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land bet365 | Service Desk Engineer (Stoke)
✨Tip Number 1
Familiarize yourself with common IT service desk tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since you'll be interacting with users over calls and Live Chat, being clear and concise is crucial for effective troubleshooting.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved technical issues. This will highlight your analytical skills and ability to work under pressure.
✨Tip Number 4
Research bet365's company culture and values. Understanding their approach to customer service and teamwork can help you align your responses during the interview, demonstrating that you're a good fit for their team.
We think you need these skills to ace bet365 | Service Desk Engineer (Stoke)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Engineer position. Understand the key responsibilities and required skills, such as technical troubleshooting and customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical support or customer service roles. Provide specific examples of how you've successfully resolved incidents or managed service requests.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've communicated with users in past roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses why you want to work at bet365 and how your skills align with their needs. Mention your quick learning ability and self-motivation, as these traits are valued in a fast-paced environment.
How to prepare for a job interview at bet365
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and troubleshooting skills. Highlight any relevant experience you have with incident resolution and service requests, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Abilities
Since the role requires effective communication over calls and Live Chat, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated complex information to non-technical users.
✨Emphasize Customer Service Experience
The position is customer-focused, so be ready to share instances where you provided excellent customer service. Discuss how you handled difficult situations and ensured a positive experience for users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential incidents you might encounter in the role and how you would approach resolving them efficiently while adhering to SLAs.
