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- Tasks: Lead engineering teams to ensure secure and stable IT service deployment.
- Company: Join a forward-thinking enterprise focused on innovation and accountability.
- Benefits: Enjoy eye care, flu vaccinations, and life assurance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by developing high-performing teams and improving IT services.
- Qualifications: Extensive experience in IT management and strong people-management skills required.
The predicted salary is between 60000 - 80000 £ per year.
As an IT Engineering Manager, you will lead our engineering teams to ensure the secure and stable deployment and management of live services across our enterprise. We are seeking an experienced individual with a deep understanding of IT operations and infrastructure to provide strategic direction, foster a culture of accountability and continuous improvement, and develop high‑performing engineering teams.
In this role, you will play a pivotal part in balancing demanding day‑to‑day operational requirements with the delivery of operational improvements and transformation initiatives. You will be accountable for increasing the ITIL maturity of the department, embedding consistent service management practices, and driving measurable improvements in service reliability, change, and continual improvement.
A key focus of the role is the development of people, coaching and mentoring engineers and leaders, building clear role expectations and capability frameworks, and creating an environment where individuals can grow, take ownership, and perform at their best.
Preferred Skills and Experience- Extensive experience as an IT Engineering Manager (or equivalent) managing large technical teams in a large enterprise environment.
- Strong background across both operational service management and delivery and change.
- Proven track record working with 24/7 business‑critical IT Platforms and Services.
- Experience leading operations across multiple technical disciplines such as End User, Infrastructure, UC and Voice, On‑Prem and Cloud.
- Familiar operating within ITIL or similar service management frameworks.
- Excellent people‑management capability, including managing managers and senior engineers.
- Strong incident, problem and operational governance experience.
- Experience balancing high‑volume BAU responsibilities with the delivery of operational enhancements and strategic change programmes.
- Exceptional organisation skills, with the ability to confidently lead in an evolving and reactive environment.
- Strong decision‑making skills to balance risk, speed and stability, while constructively challenging and driving accountability.
- Ensuring the health, resilience, and performance of business‑critical platforms and services.
- Maintaining day‑to‑day operational performance, availability, and reliability of IT services.
- Leading major incident response and driving effective Incident, Problem, and Change Management processes.
- Balancing a demanding operational workload with the safe and controlled delivery of engineering change and improvement initiatives.
- Collaborating with architecture, security, and project functions to ensure fit‑for‑purpose and supportable solutions.
- Managing and developing Team Leaders, fostering a culture of accountability, engagement, and ownership.
- Developing engineering talent through performance management, succession planning, and recruitment.
- Driving continuous operational and delivery improvements, modernising ways of working and enhancing maturity.
- Owning and managing technical and operational risks, ensuring compliance with relevant standards.
- Building strong relationships with senior IT and business stakeholders and communicating service outcomes effectively.
- Eye care and Flu Vaccinations
- Life Assurance
IT Engineering Manager in Stoke-on-Trent employer: bet365 Group
Contact Detail:
bet365 Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineering Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT Engineering Management. Think about how you would handle real-life situations, especially around incident management and team development.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a straightforward way to ensure your application gets noticed by the right people.
We think you need these skills to ace IT Engineering Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your background in IT operations, service management, and team leadership to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've led teams and improved operational processes in previous roles, so we can see your potential impact at StudySmarter.
Showcase Your People Management Skills: Since this role involves developing talent and managing teams, be sure to include examples of how you've coached and mentored others. We want to know how you foster a culture of accountability and growth!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at bet365 Group
✨Know Your ITIL Inside Out
As an IT Engineering Manager, you'll need to demonstrate a solid understanding of ITIL or similar frameworks. Brush up on key concepts and be ready to discuss how you've applied them in past roles, especially in improving service reliability and operational governance.
✨Showcase Your People Management Skills
This role is all about leading teams, so be prepared to share specific examples of how you've developed talent and fostered a culture of accountability. Think about times when you coached engineers or managed managers, and how that led to improved performance.
✨Balance Operations with Strategic Change
You'll need to juggle day-to-day operations with long-term improvements. Be ready to talk about how you've successfully balanced these demands in previous positions, particularly in high-pressure environments. Highlight any measurable outcomes from your initiatives.
✨Communicate Effectively with Stakeholders
Building strong relationships with senior IT and business stakeholders is crucial. Prepare to discuss how you've communicated service outcomes and managed expectations in the past. Use examples that showcase your ability to convey complex information clearly and effectively.