At a Glance
- Tasks: Lead and develop retail communications strategies to engage and inform retailers.
- Company: Join Bestway Group, a diverse multinational with a rich history and strong community focus.
- Benefits: Enjoy a competitive salary, pension, 22 days leave, and free on-site parking.
- Other info: Be part of a diverse team that values inclusion and continuous improvement.
- Why this job: Make a real impact by enhancing communication in a dynamic retail environment.
- Qualifications: Strong communication skills and experience in retail or related fields required.
The predicted salary is between 40500 - 49500 £ per year.
- Retail Communications Lead
- About Bestway
Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion.
Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors.
The Group is also the largest overseas investor in Pakistan.
Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman.
Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.
Responsibilities
- Develop and deliver the retail communications strategy for Bestway Retail.
- Own the Retail Communications Plan Lead, coach and develop the Communications team to deliver clear, engaging, timely and actionable communications to retailers
- Implement feedback mechanisms to understand retailer needs and continuously improve communication effectiveness.
- Partner with key departments to understand business priorities and translate them into effective communication strategies.
- Create communication plans for key operational initiatives and sales driving initiatives in line with the broader retail team
- Identify opportunities to improve how the organisation communicates with retailers
- Measure and evaluate communication effectiveness using relevant engagement metrics and feedback.
About You
- Excellent written and verbal communication skills with the ability to adapt messaging for different audiences
- Proven experience in communications, internal communications, retail communications, or a related field.
- High attention to detail and commitment to accuracy
- Demonstrable leadership and people management experience
- Excellent stakeholder management and influencing skills, with the confidence to work effectively across all levels of the business
- Experience within retail, FMCG, wholesale or multi-site environments
- Strong organisational skills with the ability to manage multiple priorities
- A mindset for continuous improvement
- Strong IT skills including proficiency in all Microsoft applications, particularly in Excel
Benefits
- Competitive salary
- Pension
- 22 days annual leave plus the option to buy additional days
- Free on site parking
Bestway Group is an equal opportunity employer and we value diversity and inclusion.
We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives.
We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.
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Retail Communications Team Leader in City of London employer: Bestway Wholesale Limited
Bestway Group is an exceptional employer that prioritises the well-being and development of its employees. With a commitment to fostering a supportive work environment, we offer competitive pay, generous annual leave, and opportunities for career progression within our dynamic and customer-focused operations. Join us in making a meaningful impact while enjoying the benefits of working with a diverse team in a thriving multinational company.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Communications Team Leader in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bestway Wholesale Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bestway Wholesale Limited!
We think you need these skills to ace Retail Communications Team Leader in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bestway Wholesale Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bestway Wholesale Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bestway Wholesale Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bestway Wholesale Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
