National Account Manager

Overview

End to end account management of the relationship with accounts, based on sound commercial input and superb service. To develop relationships at all levels within the accounts and with their client(s) as appropriate.

Deliver sales and margin across the Group, with close management of debt, robust store development and implementation of business initiatives, achieved through effective influencing and a strong personal brand. Fully accountable for the delivery of all KPIs and comms/engagement with the Group.

About Bestway

Bestway Group is a diversified multinational family-owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.

Responsibilities

• Achieve set sales plans and implement strategies to grow the sector sales in accordance with targets.
• Understand the drivers of margin rate within the business (by store and category). Develop strategy for improvements in line with sector requirements.
• Accountable for overseeing the necessary management of debt in conjunction with the appropriate support functions.
• Induction and integration of new stores in accordance with set standards to ensure a professional and supportive onboarding experience.
• Ensure key accounts are serviced and supported with a range of tailored support, including appropriate commercial reviews focusing on sales, profit, loyalty, operating standards, investment & development, community, growth opportunities, succession/exit and income via Costcutter (rebates, loyalty payments, etc.).
• Fully accountable for end-to-end ownership and resolution of issues, proposals, and escalations to the Business Development Director only when necessary, with a proposed solution.
• Delivery of business initiatives in accordance with set timescales with full ownership and first-time-right implementation.
• Identify opportunities for capital expenditure and development with the Group, working closely with the development team to ensure a strong conversion rate.
• Provide timely updates to the line manager on segment activities completed and proposed, for Monthly and Quarterly updates to the Senior Team.
• Attend relevant sector/operational team meetings to present CSG strategy updates / activities (team forums).
• Liaise with key segment central contact to obtain Monthly reports, review data and develop strategy to grow sales and profitability.
• Set clear, challenging targets and manage any Direct Reports to ensure they are achieved.
• Drive a team culture of support and continual improvement, and behaviour in line with the company values.
• Inspire, coach, motivate and mentor any Direct Reports by sharing experience and knowledge to support their development.
• Utilise appropriate performance management processes including PDRs, career progression, personal development plans and, where required, the management of under-performance in a timely manner.
• Manage necessary people processes/controls including whereabouts, mileage, health & safety, absence, discipline, grievance.

The Ideal Candidate

• Strong commercial understanding of Symbol Group industry including competitor market activity and market trends.
• Ability to understand a profit and loss account and understand commercial and financial information.
• Ability to spot opportunities for growth and development.
• A detailed eye for retailing standards and the ability to influence member compliance.
• Full detailed knowledge of CPOS/EPOS including interrogation of data and ability to support the retailers with use of same.
• Outstanding presenting and influencing skills.
• To liaise with key segment central contact to obtain Monthly reports, review data and develop strategy to grow sales and profitability.
• A confident, driven and enthusiastic self-starter.
• Ability to prioritise and strike a balance between proactive and reactive.
• Ability to build exceptional relationships with internal and external stakeholders at all levels.
• Effective time management.
• Ability to work across a wider team of peers, sharing best practice, networking and supporting each other’s challenges.
• All behaviour displayed in line with the company values.
• Outstanding organisational skills with requests made centrally responded to within deadlines and returned in full.

We understand that no applicant ever ticks every box, so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer, and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, diverse teams built from talented individuals with different backgrounds, identities and experiences.

If this is of interest to you and you would like to learn more, please do get in touch; we are looking forward to hearing from you.