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- Tasks: Lead your store team to deliver exceptional customer experiences and maximise profits.
- Company: Join Bestway Retail, a company that values progression and development.
- Benefits: Competitive salary with opportunities for career growth and development.
- Why this job: Be the ambassador for Bargain Booze standards and make a real impact in your community.
- Qualifications: Strong communication skills and experience in managing and motivating a team.
- Other info: Dynamic retail environment with a focus on innovation and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
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This range is provided by Bestway Retail. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Lead your store team in ensuring the best possible customer experience whilst maximising profit and ensuring compliance in all legislative areas.
With close links to our head office teams, you will have excellent communication skills, be able to adapt to new innovations and ways or working and take pride in being the ambassador for the Bargain Booze standards of practice.
Your main responsibilities:
- Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
- Present the store in-line with the company brand standards guidelines
- Promptly resolve or report all issues affecting the customer experience
- Communicate positively with all colleagues, offering advice and assistance when needed
- Build relationships with the local community to develop a positive representation of the brand
- Develop understanding of support departments and use knowledge to optimise the customer experience
- Identify opportunities to improve store performance and support activities to generate additional business
- Help deliver action plans to develop and improve store performance
- Ensure store control guidelines are followed by all team members
- Manage all controllable costs, with a particular focus on people costs
- Encourage, plan and lead team participation in all promotional activity
About You
- Excellent communication skills
- High personal and professional standards
- Strong decision-making skills, and a sense of responsibility
- Experience of delivering a compliant environment through adherence to processes and procedures
- Experience in effectively managing and motivating a team
- The ability to effectively delegate tasks and activities
- The ability to work under pressure and deal with challenging situations professionally
- The ability to manage a diverse range of activities – to prioritise and multitask
- Sound business awareness, with the ability to comprehend and respond to business reports
What next?
If you are looking to launch, or grow, an exciting career in a company that values progression and development! Choose “Apply now” to fill out our short application and submit your CV!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Retail
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Forecourt Manager employer: Bestway Retail
Contact Detail:
Bestway Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forecourt Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bestway Retail. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Forecourt Manager, you'll need to lead your team effectively. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach to handling customer interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your ability to handle challenges and make a positive impact on store performance.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Forecourt Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Forecourt Manager role. Highlight your communication skills and any experience in managing teams, as these are key for us.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to improve store performance or enhance customer experience. We love seeing how you’ve made a difference!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can be an ambassador for our brand, so show us what makes you unique and how you connect with the community.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s quick and easy, and we’ll get your application in front of the right people!
How to prepare for a job interview at Bestway Retail
✨Know the Brand Inside Out
Before your interview, make sure you understand Bestway Retail's values and brand standards. Familiarise yourself with their customer service approach and how they engage with the local community. This will help you demonstrate that you're not just a fit for the role, but also a great ambassador for the brand.
✨Showcase Your Leadership Skills
As a Forecourt Manager, you'll need to coach and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on your decision-making skills and ability to resolve conflicts. Highlight any specific instances where your leadership made a positive impact on customer experience or team performance.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle challenging situations, such as managing underperformance or dealing with customer complaints. Think through potential scenarios and how you would respond, ensuring you convey your problem-solving abilities and commitment to maintaining high standards.
✨Demonstrate Business Awareness
Be ready to discuss how you can optimise store performance and manage costs effectively. Brush up on basic retail metrics and be prepared to talk about how you would use data to drive decisions. Showing that you understand the business side of things will set you apart from other candidates.
