At a Glance
- Tasks: Support the team in delivering top-notch customer service and business administration.
- Company: Join a dynamic organisation focused on growth and development.
- Benefits: Opportunities for career progression and skill enhancement.
- Other info: Flexible work environment with a focus on teamwork and collaboration.
- Why this job: Be the key link between teams and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft applications, especially Excel.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Business Support Administrator to work with the Business Support Manager and Team Leads to deliver the highest level of Customer Service and Business Administration support to the organisation and its membership.
Your Main Responsibilities:
- Management of pipeline tracker and launch planner
- Maintenance of contracts in line with business needs and changes
- Ensure transparency of performance and information
- Responsible for maintaining awareness of competitor terms, conditions, and activity
- Ensure inbound retailer leads are handled within prescribed SLA
- Outbound fact finding of opportunities within high profile groups of retail stores
- Profile building amongst necessary external stakeholders
- Liaising with internal colleagues for Lead Opportunities (Direct to Store/Development)
- Be the central touch point between the New Business team and Head Office
- Liaise with credit team around anomalies that could pose a risk to Bestway or potentially hinder opportunities
- Work closely with Head of New Business and Acquisitions to ensure best practice is shared
- Owning all contacts through to resolution & ensuring contacts are resolved within agreed SLAs
- Working with key functions across the business to resolve queries
- Reviewing all team communications to ensure a comprehensive knowledge of all current business activity
About You:
- Exceptional customer service knowledge
- Excellent communication skills with the ability and confidence to liaise and converse with other departments and external agencies as required
- Able to establish and maintain positive working relationships with others
- Able to work within a team environment or independently
- Be flexible and adaptable in line with the needs of our retailers and the business
- The ability to prioritise tasks
- Maintain high levels of accuracy and detail
- Strong IT skills in all Microsoft Applications, particularly in Excel
We'd love to hear from you if you think we match your job search, please click, and apply!
What next?
If you are looking to launch, or grow, an exciting career in a company that values progression and development! Choose “Apply now” to fill out our short application and submit your CV!
Business Support Administrator in Dunnington employer: Bestway Retail
Join a dynamic team as a Business Support Administrator where your contributions will directly enhance customer service and business operations. Our company fosters a collaborative work culture that prioritises employee growth, offering ample opportunities for professional development and progression. Located in a vibrant area, we provide a supportive environment that values innovation and teamwork, making it an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Dunnington
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Business Support Administrator role.
✨Tip Number 2
Prepare for the interview by researching the company and its competitors. Knowing the ins and outs of the business will help you stand out and show that you're genuinely interested in contributing to the team.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent customer service and liaising with various departments, consider doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Business Support Administrator in Dunnington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Support Administrator role. Highlight your customer service knowledge and any relevant administrative experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've maintained high levels of accuracy and detail in previous jobs, and don’t forget to show off your communication skills!
Showcase Your IT Skills:Since strong IT skills are essential, especially in Excel, make sure to mention any relevant software experience. If you’ve worked with pipeline trackers or similar tools, let us know!
Apply Through Our Website:We’d love to see your application! Make sure to apply through our website for a smooth process. It’s quick and easy, and we can’t wait to hear from you!
How to prepare for a job interview at Bestway Retail
✨Know Your Customer Service Basics
Since the role focuses heavily on customer service, brush up on key principles and examples of exceptional service. Be ready to share specific instances where you've gone above and beyond for a customer.
✨Familiarise Yourself with the Company
Research the company’s values, recent news, and their approach to business support. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Team Dynamics Questions
Expect questions about teamwork and collaboration. Think of examples where you've successfully worked with others or resolved conflicts, as this role requires strong interpersonal skills.
✨Showcase Your IT Skills
Since strong IT skills are essential, be prepared to discuss your experience with Microsoft applications, especially Excel. You might even want to mention any specific projects where you used these tools effectively.
