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- Tasks: Lead daily delivery operations, ensuring efficiency and excellent customer service.
- Company: Join a dynamic company focused on delivering top-notch logistics solutions.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive team environment.
- Why this job: Be part of a culture that values teamwork, innovation, and customer satisfaction.
- Qualifications: Experience in management or logistics is preferred; strong leadership skills are essential.
- Other info: This role offers the chance to make a real impact in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
About the role:
To lead and drive the delivery service from the nominated Delivery Centre / Hub, ensuring the safe, effective, and efficient running of day-to-day operations. Provide an excellent customer, colleague, and stakeholder experience at all times. Support the wider depot management team in achieving and exceeding all depot KPIs, targets, and objectives.
Key accountabilities:
- Drive a performance management culture within the Delivery Centre / Hub, encouraging best practice leadership, motivating and inspiring the team to achieve excellent results.
- Act as a Champion for the Company Values, ensuring they are effectively embedded into the Delivery Centre / Hubs.
- Own the Customer Service for deliveries from the Delivery Centre / Hub, meeting or exceeding all Customer Satisfaction targets and scores.
- Manage and adhere to the delivery service budget within the Delivery Centre / Hub.
- Manage the routing application (Paragon) for optimal results.
- Ensure records related to Vehicle Inspections, MOTs, Tachographs, infringement levels, and refrigeration units are maintained effectively.
- Manage KPI delivery related to Warehouse Productivity, Attendance, and Cost Ratio.
- Manage Transport Compliance, Accident Management, and Cost & Productivity Ratios.
- Achieve all company targets, objectives, and KPIs to run a profitable business.
- Act as an ambassador for the brand, build customer relationships, and grow market share.
- Build effective relationships and communicate effectively with Head Office teams, internal and external stakeholders, and customers.
- Ensure all company policies and procedures are effectively implemented and embedded.
- Ensure Health & Safety Policy and Legislation are cascaded effectively and adhered to within the Delivery Centre / Hub.
Key responsibilities
- Build high-performing teams with clear direction and objective setting, providing opportunities for personal development through coaching and ongoing training.
- Develop a positive and united team culture, fostering autonomy, ownership, open communication, and a supportive leadership style.
- Collaborate with team leaders on the effective allocation of duties.
- Coordinate activities within the Delivery Centre / Hub, including Stock Management, Replenishment, Picking, Marshalling, and Loading.
- Plan resources based on Volume & Demand.
- Support operational availability through daily activity scheduling.
- Manage driver team members in compliance with legislation and industry guidelines.
- Maintain and optimize the vehicle routing application (Paragon).
- Monitor and control delivery against the operational budget.
- Implement effective security and loss prevention measures at sites.
- Work with team leaders to exceed and achieve all depot KPIs and objectives.
- Key holder responsibilities.
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Delivery Operations Manager employer: Bestway Retail
Contact Detail:
Bestway Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Operations Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to delivery operations. Understanding how these metrics are measured and what targets are set will help you demonstrate your ability to meet and exceed them during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've built high-performing teams in the past. Be ready to discuss specific strategies you've used to motivate and inspire your team, as this is crucial for the Delivery Operations Manager role.
✨Tip Number 3
Research the company’s values and culture thoroughly. Be prepared to discuss how you can embody these values in your role and how you would promote them within the Delivery Centre or Hub.
✨Tip Number 4
Gain a solid understanding of the routing application, Paragon. If possible, get hands-on experience or training with similar software to demonstrate your technical proficiency and readiness to optimise delivery routes effectively.
We think you need these skills to ace Delivery Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivery operations and team management. Use specific examples that demonstrate your ability to lead teams, manage budgets, and achieve KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with theirs and provide examples of how you've successfully driven performance in previous roles.
Highlight Leadership Skills: Emphasise your leadership style and how you foster a positive team culture. Include examples of how you've motivated teams and achieved excellent results in past positions.
Showcase Customer Service Experience: Since customer satisfaction is key in this role, detail your experience in managing customer relationships and exceeding service expectations. Provide metrics or feedback that illustrate your success in this area.
How to prepare for a job interview at Bestway Retail
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what a Delivery Operations Manager does. Familiarise yourself with key responsibilities like managing KPIs, ensuring customer satisfaction, and leading a team. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and experiences. Share examples of how you've motivated teams, managed performance, and fostered a positive culture in previous roles. Highlight any specific achievements that showcase your ability to drive results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past challenges you've faced in operations management and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Customer Focus
Customer service is a key aspect of this role. Be ready to discuss how you've ensured excellent customer experiences in the past. Provide examples of how you've handled customer complaints or improved service delivery, showing that you understand the importance of customer satisfaction in operations.
