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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch IT support for our pharmacy network.
- Company: Join Well Pharmacy, one of the UK's largest community pharmacy chains.
- Benefits: Enjoy competitive salaries, excellent training, paid holidays, and staff discounts.
- Why this job: Make a real impact in healthcare by enhancing IT support services.
- Qualifications: Experience in service desk management and strong troubleshooting skills required.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Package Description
- Competitive salaries
- Excellent training & development opportunities
- Paid Holidays
- Workplace pension scheme
- Staff Discount
- Travel Loans and more…
Overview of the role
Well Pharmacy is one of the UK's largest community pharmacy chains, with over 700 branches nationwide. As part of Bestway Healthcare, we are committed to delivering high quality healthcare services to our communities and that starts with having a reliable, responsive IT support function. We are now recruiting a Senior Service Desk Analyst to join our IT team and play a key role in supporting our nationwide pharmacy network.
Main Responsibilities
- Support the Service Desk & Platform Support Manager in delivering daily Service Desk operations and achieving KPIs
- Act as an escalation point for analysts, resolving complex issues efficiently
- Maintain and enhance the Service Desk knowledge base in collaboration with 2nd and 3rd line teams
- Manage support stock levels and supplier relationships, ensuring incidents are resolved within agreed service levels
- Identify and escalate recurring issues to IT Service Management, Problem and Change teams
- Provide hands-on support during busy periods, including call handling and ticket logging (Topdesk)
- Stay up to date with new technologies and process changes impacting the Service Desk
- Participate in an out-of-hours support rota
The Ideal Candidate
- Experience leading a Service Desk supporting multiple locations, with strong hardware and software troubleshooting skills
- Proven people management experience and the ability to lead a team effectively
- Solid experience in Service Delivery, managing internal teams, stores, and external vendors
- Skilled in reporting, tracking, and communicating IT performance to stakeholders
- Strong interpersonal and communication skills with a focus on team leadership
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Senior Service Desk Analyst in Manchester employer: Bestway Healthcare UK
Contact Detail:
Bestway Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Well Pharmacy on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and resolved complex issues in the past. Use specific examples to illustrate your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Service Desk Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Desk Analyst role. Highlight your experience in leading a service desk and any relevant troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your people management experience and how you've successfully resolved complex issues in the past.
Showcase Your Communication Skills: Strong interpersonal skills are key for this position. In your application, demonstrate how you've effectively communicated with stakeholders and led teams. We love seeing candidates who can articulate their thoughts clearly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Well Pharmacy and our values.
How to prepare for a job interview at Bestway Healthcare UK
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around hardware and software troubleshooting. Be ready to discuss specific examples of how you've resolved complex issues in the past, as this will show your expertise and problem-solving abilities.
✨Showcase Your Leadership Skills
As a Senior Service Desk Analyst, you'll be leading a team. Prepare to talk about your experience in managing teams, how you motivate others, and any strategies you've used to improve team performance. Highlighting your people management skills will set you apart.
✨Familiarise Yourself with the Company
Do some research on Well Pharmacy and their IT operations. Understanding their values and how they deliver healthcare services will help you align your answers with their mission. It shows you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving skills. Think of situations where you've had to escalate issues or manage supplier relationships, and be ready to explain your thought process and outcomes.