At a Glance
- Tasks: Lead digital product initiatives to enhance patient and customer experiences across multiple healthcare platforms.
- Company: Bestway Healthcare, a top player in the UK pharmaceutical industry.
- Benefits: Inclusive workplace, flexible roles, and opportunities for professional growth.
- Other info: Diverse and supportive environment with a focus on personal development.
- Why this job: Join a transformative journey to revolutionise healthcare through innovative digital solutions.
- Qualifications: Experience in product management, especially in digital platforms; healthcare experience is a plus.
The predicted salary is between 60000 - 75000 £ per year.
We are Bestway Healthcare, a leading pharmaceutical company.
Our retail pharmacy business unit operates Well Pharmacy, the largest independent retail pharmacy chain in the UK and second largest overall.
Our wholesale business unit operates two pharmaceutical wholesale brands, Lexon and Bestway Medhub which combined support over 5,000 independent community pharmacy contractors, processing over 100m packs of medication every year making us the 4th largest pharmaceutical wholesaler in the United Kingdom.
The opportunity
We're looking for experienced Product Managers to join our Digital Product team and own key parts of our patient and customer experience.
We have several roles available across our digital and clinical platforms, supporting NHS prescriptions, private clinics, and e Commerce across multiple brands.
Today these run on a mix of Magento, Big Commerce, and React Native, and each role will help shape their evolution as part of a broader five-year digital transformation.
These roles sit at the heart of that transformation: guiding outsourced development squads, ensuring work aligns with business priorities, and championing patient-centred digital journeys.
Our ambition is bold: to build a unified, connected healthcare ecosystem that puts patients and customers at the centre of everything we do - regardless of how they interact with us.
- Main Responsibilities
- Support the Head of Product in shaping a true product culture – one where every team member knows the product inside out: the commercials, the metrics, and the patient needs, along with a clear sense of direction and a genuine voice in shaping it.
- Own the product vision and roadmap for your platform(s), working across multiple brands where relevant.
- Guide remote and distributed squads, providing continuity across teams working on shared technical foundations.
- Act as the day-to-day line of direction for engineers and UX on your team.
- Partner with business stakeholders to shape requirements and priorities, balancing near-term delivery with longer-term strategic goals.
- Own the commercial performance of your platform(s) against the relevant P&L, tracking key metrics and using them to prioritise and justify roadmap decisions.
- Ensure workstreams meet regulatory, clinical, and commercial needs while driving measurable impact for patients and customers.
- Translate requirements into clear, actionable product increments and acceptance criteria.
- Monitor progress and proactively flag risks, misalignments, or delivery concerns.
- Drive continuous optimisation of digital journeys to improve conversion, retention, and patient experience.
- Collaborate with other Product Managers to ensure your initiatives are integrated into the wider digital product landscape.
- Communicate clearly and confidently with technical and non-technical stakeholders.
- Work pragmatically in a fast-moving environment with evolving priorities and high visibility.
- The Ideal Candidate
- Strong product management experience across digital platforms (web and/or app), ideally in multi-brand or multi-service contexts.
- Proven ability to deliver in complex, regulated, or highly integrated environments (healthcare experience an advantage but not essential).
- Experience guiding outsourced or distributed squads, with a balance of oversight and empowerment.
- Skilled at collaborating with engineering, UX, data, and business stakeholders to align priorities and deliver outcomes.
- Commercially astute: able to link product decisions to measurable impact (revenue, conversion, retention, efficiency, or patient experience) without losing sight of the outcomes that matter beyond the bottom line.
- Strong technical acumen: comfortable with backend integrations, APIs, and third-party platforms, with the depth to guide and challenge engineering approaches directly, not just at a high level.
- A best-in-class mentality: someone who benchmarks our platforms against the best digital experiences anywhere - not just healthcare - and doesn\'t ask patients to lower their expectations simply because it\'s a health product.
Pragmatic about what a true MVP looks like, but never about the standard we\'re aiming for.
- Comfortable managing ambiguity: able to cut through complexity, clarify scope, and keep delivery on track.
- Excellent communication and stakeholder management skills, with the ability to work effectively with both technical and non-technical audiences.
We know this is a broad and ambitious list.
If you don't meet every point above but you\'re genuinely working towards this direction – building deeper technical range, growing into leading a team, sharpening your commercial thinking – we\'d still love to hear from you.
Tell us where you are on that journey and where you want to go.
Bestway Healthcare is proud to be a diverse and inclusive employer.
If you have any specific requirements, we\'ll do everything we can to support you.
Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you.
If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants.
If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
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Senior Digital Product Manager — Multi-Brand Healthcare in Manchester employer: Bestway Healthcare UK
Bestway Healthcare is an excellent employer that fosters a supportive and inclusive work culture, making it an ideal place for an Employee Relations Advisor to thrive. With a focus on professional development and collaboration, employees are encouraged to build strong relationships and make a meaningful impact within the organisation. Located in a dynamic environment, this role offers the chance to engage with operational leaders and drive positive outcomes for both colleagues and the business.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Digital Product Manager — Multi-Brand Healthcare in Manchester
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We think you need these skills to ace Senior Digital Product Manager — Multi-Brand Healthcare in Manchester
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Bestway Healthcare UK!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Bestway Healthcare UK that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Bestway Healthcare UK!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Bestway Healthcare UK, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Bestway Healthcare UK
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Bestway Healthcare UK that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Bestway Healthcare UK’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
