Regional Manager in Southampton

Location: Bournemouth / Exeter / Bristol / Southampton Area

Direct Reports: 3

Indirect Reports: Approximately 70

About the role

You will inspire, coach, and create a collaborative working team within your region which delivers amazing results that can be recognised by customers, colleagues, and the Bestway Business. Your role will be to influence and support delivering the strategic business plan, day to day operational running of your stores ensuring that the corporate stores P&L is met, making decisions that set your team the right goals to achieve this and follow up that this happens, using internal and external insight will enable you to direct your region to make a positive difference for customers, colleagues and the Bestway business.

Responsibilities:

• Mitigate risk by protecting Bestway with safe and secure processes for people, stock and property.
• Use your knowledge and experience to drive operational excellence and consistency on store standards.
• Ensuring stores adhere to Coco routines and processes, influence and take responsibility where change is needed to improve on these to make better.
• Develop Regional plans to achieve the Business strategy and take ownership of the delivery of this.
• Coach the leaders in your region to deliver outstanding results for their people ensuring everyone has an opportunity to get on, is trained to carry out their role both technically and behaviourally and challenged in the right way ensuring they are treated fairly so a pipeline of talent is evident for the future with a 'spoilt for choice' mindset.
• Celebrate success across your teams and continually learn from missed opportunities.
• Build effective relationships with internal and external stakeholders using inspirational communication, effective listening, recognition, and challenge.
• Focus on personal growth opportunities to continuously develop yourself.
• Embrace change so you oversee Successful implementation, embedding and sustaining of change initiatives.
• Role model the need for your team to view stores through the eyes of customers and put in place consistent customer measures that are simple to follow and track.
• Identify how to build relationships within the communities where your stores are situated to positively impact on the brand of Bestway.
• Manage all customer issues and complaints within your region ensuring that learnings are taken and implemented accordingly.
• Using data and local knowledge you will ensure competitor activity is closely monitored, visited and action plans put in place to protect or grow sales and profit with the right proposition.
• Take responsibility that all property matters are logged and followed through and where required a business case is produced to support any works.
• Your team understand and follow HR policies.

The Ideal Candidate

• Significant experience of motivating, developing, and managing performance of direct reports (30 plus) to inspire operational excellence across multi-sites ideally in a convenience environment.
• Has the ability to interact and understand others, developing new relationships and builds on existing relationships to ensure trust and mutual respect.
• Successfully delivers long-term strategic plans and improvement of success measures whilst managing budgets.
• Uses a variety of leadership skills to get the best from an individual or situation which includes coaching to stretch the performance of others.
• Outstanding communication, presentation, and people skills.

Knowledge & experience

• Ideally would have knowledge of food retail/off-licence and have been a remote manager.
• Has experience of leading change on multiple activities that have delivered sustainable change.
• Knowledge and Awareness of EHO and licensing guidelines, legal rules, and guidelines.
• Understands employment legislation.
• Experience of other business functions such as supply chain, finance, customer service etc.
• Able to analyse data and make correct decisions to improve the business.
• Has experience of making proactive and reactive decision making to mitigate risk and protect a business.

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.

If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.