At a Glance
- Tasks: Deliver top-notch customer service and support customers with their orders.
- Company: Join a diverse team at Bestway Group, committed to inclusion.
- Benefits: Enjoy a competitive salary, pension, and 22 days annual leave.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Be the voice of the company and make a difference in customer experiences.
- Qualifications: Strong communication skills and a friendly, professional attitude.
The predicted salary is between 22000 - 26000 £ per year.
Role Overview
We currently have an opportunity for a Contact Centre Operative to join our brand new team.
You will play a key role in delivering excellent customer service, maximising sales, and supporting customers with their ordering requirements.
You will act as a key point of contact for inbound and outbound calls, ensuring customers receive accurate information, helpful advice, and a consistently positive experience.
Key Responsibilities
- Provide excellent customer service at all times.
- Receive inbound calls from customers placing orders.
- Liaise with depot management team to stay informed about promotions and advise customers accordingly.
- Proactively contact key customers to promote special offers and boost sales.
- Load customer orders accurately onto the system.
- Complete general administration duties as required.
Qualifications
- Excellent communication skills, both in person and over the phone.
- Enthusiastic and personable manner, representing the business professionally.
- Confident in advising customers on promotions.
- Flexible and adaptable approach to daily responsibilities.
- Strong organisational skills.
- IT proficiency, ideally with system knowledge.
Benefits
- Competitive salary
- Pension
- 22 days annual leave
- Onsite parking
Bestway Group is an equal opportunity employer and we value diversity and inclusion.
We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives.
If this is of interest to you and you would like to learn more, please do get in touch – we are looking forward to hearing from you.
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Contact Centre Operative in Sheffield employer: Bestway Group
Bestway Group is an exceptional employer located in the vibrant region of York and North Yorkshire, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive perks including a pension scheme, life assurance, and generous annual leave, alongside opportunities for professional growth through mentorship and skill development. Joining Bestway means being part of a forward-thinking team dedicated to maximising sales and profit while building strong supplier relationships in the fast-paced FMCG sector.
