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- Tasks: Lead a dynamic store team to deliver exceptional customer service and drive store performance.
- Company: Join Bestway Group, a thriving multinational family-owned business with a diverse portfolio.
- Benefits: Enjoy competitive pay, career growth, and the chance to make a real impact.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Be a key player in enhancing customer experiences and shaping store success.
- Qualifications: Strong leadership skills and experience in managing teams effectively.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for a Deputy Store Manager to join our Store. If you are passionate about leadership and customer service, we would love to hear from you! As the Deputy Store Manager, you support the Store Manager and lead your store team in ensuring the best possible customer experience whilst maximising profit and ensuring compliance in all legislative areas. With close links to our head office teams, you will have excellent communication skills, be able to adapt to new innovations and ways of working and take pride in being the ambassador for our standards of practice.
Your main responsibilities:
- Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
- Present the store in-line with the company brand standards guidelines
- Promptly resolve or report all issues affecting the customer experience
- Communicate positively with all colleagues, offering advice and assistance when needed
- Build relationships with the local community to develop a positive representation of the brand
- Develop understanding of support departments and use knowledge to optimise the customer experience
- Identify opportunities to improve store performance and support activities to generate additional business
- Help deliver action plans to develop and improve store performance
- Ensure store control guidelines are followed by all team members
- Manage all controllable costs, with a particular focus on people costs
- Encourage, plan and lead team participation in all promotional activity
About You:
- High personal and professional standards
- Strong decision-making skills, and a sense of responsibility
- Experience of delivering a compliant environment through adherence to processes and procedures
- Experience in effectively managing and motivating a team
- The ability to effectively delegate tasks and activities
- The ability to work under pressure and deal with challenging situations professionally
- The ability to manage a diverse range of activities – to prioritise and multitask
- Sound business awareness, with the ability to comprehend and respond to business reports
We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences. If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.
Deputy Store Manager - 32 Hours in Plymouth employer: Bestway Group
Contact Detail:
Bestway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager - 32 Hours in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Bestway Group and its values, so you can show how your passion for leadership and customer service aligns with their mission during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve successfully managed a team or resolved customer issues. This will showcase your skills in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining the Bestway family.
We think you need these skills to ace Deputy Store Manager - 32 Hours in Plymouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for leadership and customer service shine through. We want to see how excited you are about the role and how you can contribute to our team!
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that aligns with the Deputy Store Manager role. Focus on your achievements in coaching teams and improving customer experiences, as these are key to what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bestway Group
✨Know the Company Inside Out
Before your interview, take some time to research Bestway Group. Understand their values, mission, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members, resolved conflicts, or improved team performance.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle specific customer service situations. Think of examples where you've gone above and beyond for customers or resolved complaints effectively. This will highlight your commitment to delivering outstanding service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the store's current challenges, team dynamics, or upcoming initiatives. This shows that you're proactive and genuinely interested in contributing to the store's success.