At a Glance
- Tasks: Support customers through calls, upselling products and resolving issues.
- Company: Join Bestway Group, a diverse multinational with a £4.5 billion turnover.
- Benefits: Flexible hours, inclusive culture, and opportunities for growth.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a difference by helping customers find the best deals.
- Qualifications: Confident communicator with problem-solving skills; experience is a plus.
The predicted salary is between 12 - 14 € per hour.
We're looking for an adaptable and confident Customer Service Advisor to advise and support our customers. Working on both inbound and outgoing calls, you'll be finding solutions for our customers and helping them receive the best deals possible. You'll also provide support for other internal teams, ensuring a consistent and effective service at all times.
Responsibilities
- Making outgoing calls from an assigned call board along with taking inbound calls
- Upselling products to customers
- Outbound calls to let customers know about promotions
- Inputting emailed orders from customers and contract groups for the whole of the UK
- Learning monthly and weekly promotions and informing our customers and helping them receive the best deals possible
- Effectively and promptly dealing with customer issues or complaints whilst adhering to operational processes
- Communicating with other depots throughout the UK to ensure customers are receiving the best care possible
- Working alongside the Territory Sales Managers assigned to each depot
- Placing uplift lines in the system for customer returns
The Ideal Candidate
- Confident in communicating both verbally and in written format
- Empathy to go the extra mile for customers on each and every call
- Previous TeleSales/Customer Service experience is beneficial, but not essential
- Excellent problem-solving abilities
- Adaptable and resilient
- Ability to stay calm under pressure
Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds, identities and experiences.
Customer Service Advisor - 20 Hours in Perth employer: Bestway Group
Bestway Group is an exceptional employer that prioritises employee growth and development within a supportive and inclusive work culture. As a Customer Service Advisor, you will benefit from a dynamic environment where your contributions are valued, and you will have the opportunity to engage with a diverse customer base while enjoying competitive benefits and a commitment to work-life balance. With a strong emphasis on community support and a family-owned ethos, Bestway Group offers a rewarding career path in a thriving multinational business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 20 Hours in Perth
✨Tip Number 1
Get to know the company! Research Bestway Group and understand their values and operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of talking, try role-playing with a friend or family member. This will help you feel more confident and articulate when you're on those calls.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate your adaptability and resilience, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Bestway family!
We think you need these skills to ace Customer Service Advisor - 20 Hours in Perth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service or sales experience, and don’t forget to mention your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your confidence and adaptability. Share a brief story about a time you went the extra mile for a customer – it’ll make you stand out!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We love straightforward communication, so avoid jargon and get straight to how you can help our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Bestway Group
✨Know the Company Inside Out
Before your interview, take some time to research Bestway Group. Understand their history, values, and the sectors they operate in. This will not only impress your interviewers but also help you tailor your answers to align with the company's mission.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or complaints. Be ready to discuss these scenarios during your interview, highlighting your ability to stay calm under pressure and find effective solutions.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play exercises. Be prepared to handle a mock call or situation. Practising this with a friend can help you feel more comfortable and showcase your adaptability and empathy towards customers.
