At a Glance
- Tasks: Provide 1st line tech support and resolve IT issues for our Wholesale team.
- Company: Join Bestway Group, a diverse multinational with a strong community focus.
- Benefits: Enjoy 22 days leave, private medical, life assurance, and onsite parking.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Kickstart your career in tech while making a real difference in a supportive environment.
- Qualifications: Experience in 1st or 2nd line support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an IT Service Desk Analyst with excellent customer service, communication skills and an understanding of technology. As a member of the IT Service Desk team, you will provide 1st line technical support to our Wholesale employees within the UK. You will work in a proactive and co-operative manner to maintain the responsiveness, effectiveness, and quality of the IT Service Desk.
Your main responsibilities:
- Ensure that all calls to the Service Desk are logged within the IT Service Management (ITSM) tool.
- Take ownership of Incidents and service requests throughout their lifecycle, keeping users appropriately updated.
- Accurately diagnose, respond, and resolve Incidents and service requests in a timely fashion to achieve Service Level Agreements (SLAs).
- Build and configure IT hardware such as laptops, desktops, and mobile devices. Aim to provide a first-time fix where possible.
- Escalate issues as required in line with the escalation process.
- Collaborate with other areas of the technology team with a focus on Continuous Service Improvement (CSI).
- Provide basic IT user training.
The Ideal Candidate:
- Previous experience working in a 1st or 2nd line support role is essential.
- Highly self-motivated with good communication and people skills.
- Strong organisational and customer service skills.
- Experience of using an ITSM tool and working with SLA and KPI measures.
- The ability to meet tight deadlines and work effectively in a fast-paced environment.
- Excellent knowledge of the use and support of MS Office applications, Microsoft 365 Admin, Azure AD, Windows 7 & 10 upwards.
- Knowledge of Android, Apple, and Windows devices.
- Knowledge of PC/Laptop builds and software installations experience in retail and/or multi-site locations.
Pension, 22 days annual leave plus the option to buy additional days, Life Assurance, Private Medical, Onsite parking.
We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences. If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.
IT Service Desk Analyst in London employer: Bestway Group
Bestway Group is an exceptional employer, offering a dynamic work environment in Park Royal, Brent, where IT Service Desk Analysts can thrive. With a strong commitment to employee growth, competitive benefits including private medical insurance and generous annual leave, and a culture that values diversity and inclusion, Bestway fosters a supportive atmosphere for its 28,000 employees. Join a multinational family-owned business that prioritises community engagement and continuous service improvement, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Bestway or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to IT support and thinking of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from the team, let them know why you’re excited about being an IT Service Desk Analyst. Your passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Bestway family.
We think you need these skills to ace IT Service Desk Analyst in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped others in the past, especially in tech support roles. Remember, it's all about making users feel valued and supported!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to match the job description. Use keywords from the listing, like '1st line support' and 'ITSM tool', to show us you’re the perfect fit for the IT Service Desk Analyst role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Let us know exactly what you bring to the table in a way that’s easy to read.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Bestway Group
✨Know Your Tech Basics
Brush up on your knowledge of MS Office applications, Microsoft 365 Admin, and Windows operating systems. Be ready to discuss how you've used these tools in previous roles, as this will show your understanding of the technology you'll be supporting.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in past positions. Think about specific situations where you resolved issues or helped users effectively, as this role heavily relies on strong communication and people skills.
✨Familiarise Yourself with ITSM Tools
If you have experience with IT Service Management tools, be sure to mention it! If not, do a bit of research on common ITSM tools and their functionalities. This shows your proactive approach and willingness to learn.
✨Practice Problem-Solving Scenarios
Anticipate technical scenarios that might come up during the interview. Practice explaining how you would diagnose and resolve common IT issues, focusing on your thought process and how you keep users informed throughout the resolution.
