At a Glance
- Tasks: Lead and inspire your store team to deliver exceptional customer service.
- Company: Join Bestway Group, a diverse multinational family-owned business.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
We have an exciting opportunity for a Deputy Store Manager to join our Store. If you are passionate about leadership and customer service, we would love to hear from you! As the Deputy Store Manager, you support the Store Manager and lead your store team in ensuring the best possible customer experience whilst maximising profit and ensuring compliance in all legislative areas. With close links to our head office teams, you will have excellent communication skills, be able to adapt to new innovations and ways of working and take pride in being the ambassador for our standards of practice.
Your main responsibilities:
- Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
- Present the store in-line with the company brand standards guidelines
- Promptly resolve or report all issues affecting the customer experience
- Communicate positively with all colleagues, offering advice and assistance when needed
- Build relationships with the local community to develop a positive representation of the brand
- Develop understanding of support departments and use knowledge to optimise the customer experience
- Identify opportunities to improve store performance and support activities to generate additional business
- Help deliver action plans to develop and improve store performance
- Ensure store control guidelines are followed by all team members
- Manage all controllable costs, with a particular focus on people costs
- Encourage, plan and lead team participation in all promotional activity
About You:
- High personal and professional standards
- Strong decision-making skills, and a sense of responsibility
- Experience of delivering a compliant environment through adherence to processes and procedures
- Experience in effectively managing and motivating a team
- The ability to effectively delegate tasks and activities
- The ability to work under pressure and deal with challenging situations professionally
- The ability to manage a diverse range of activities – to prioritise and multitask
- Sound business awareness, with the ability to comprehend and respond to business reports
We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences. If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.
Deputy Store Manager - 30 Hours employer: Bestway Group
Bestway Group is an exceptional employer that prioritises leadership development and customer service excellence, making it an ideal workplace for aspiring Deputy Store Managers. With a strong commitment to employee growth, a diverse and inclusive work culture, and the opportunity to engage with local communities, Bestway offers a rewarding environment where you can thrive professionally while contributing to a company that serves millions. Join us in a dynamic setting that values innovation and teamwork, ensuring you have the support needed to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Store Manager - 30 Hours
✨Tip Number 1
Get to know the company inside out! Research Bestway Group and its values, so you can show how your passion for leadership and customer service aligns with their mission during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve successfully managed a team or resolved customer issues. This will help you shine in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bestway family.
We think you need these skills to ace Deputy Store Manager - 30 Hours
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for leadership and customer service shine through. We want to see how excited you are about the role and how you can contribute to our team!
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that aligns with the Deputy Store Manager role. Focus on your achievements in coaching teams and improving customer experiences, as these are key to us.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bestway Group
✨Know Your Store
Before the interview, take some time to familiarise yourself with the store's layout, products, and services. Understanding the brand standards and how they apply to customer service will show your passion for the role and help you answer questions more effectively.
✨Showcase Leadership Skills
As a Deputy Store Manager, you'll be expected to lead a team. Prepare examples of how you've successfully coached or motivated a team in the past. Highlight your decision-making skills and how you've handled challenging situations to demonstrate your readiness for this leadership role.
✨Communicate Effectively
Strong communication is key in this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would build relationships with colleagues and the local community, as well as how you would resolve customer issues promptly.
✨Understand Business Performance
Brush up on your business awareness by reviewing basic retail metrics and how they impact store performance. Be prepared to discuss how you can identify opportunities for improvement and support activities that generate additional business, showing that you’re not just about compliance but also about growth.
