At a Glance
- Tasks: Lead and coach store teams to enhance customer experience and operational excellence.
- Company: Join a rapidly growing company with exciting new partnerships.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving store performance and customer satisfaction.
- Qualifications: Experience in retail management and strong leadership skills required.
The predicted salary is between 26543 - 32441 £ per year.
Are you passionate about great leadership and providing excellent customer service?
Are you tenacious in your pursuit of excellence?
Do you want to develop with a company that has ambitious growth plans and that has recently entered an exciting new partnership?
If so, we would love to hear from you.
You are seen by stores and your Regional Manager as the expert in the operational routines and practices of all stores, as well as leading and maintaining safe and legal processes.
You will do this by coaching Store Managers to deliver expected levels in operations, compliance and people processes.
You will analyse and track data, responding appropriately, focusing on where there is a need to improve processes, using your skills to ensure that the P&L is met.
Be agile and focused on every store visit and audit, adding value with every interaction making a positive difference.
Deputising for the Regional Manager as and when necessary
Your main responsibilities
- Coach and develop store teams to view stores through the eyes of customers
- Build relationships where possible with the local community to develop a positive brand
- Support and coach Store teams to present their store in-line with the company brand standards guidelines and ensuring the store team take pride in their appearance
- Promptly resolve or report all issues affecting the customer experience
- Communicate positively with all colleagues, offering advice and assistance when needed
- Develop understanding of support departments and use knowledge to optimise the customer experience
- Mitigate risk by ensuring compliance with health and safety and food safety legislation
- Lead by example in promoting a strong safety culture throughout the store teams and region
- Ensure that stores adhere to company owed, company operated (COCO) routines and processes and use my analysis and coaching skills to drive improvement
- Complete Store visit documentation on each store visit, ensuring that all follow up is actioned through to completion
- Agree and deliver action plans to develop and improve on each store performance, including providing effective solutions and guidance to stores to improve their sales and profitability and supporting stores in controlling costs, with a particular focus on wage costs
- Prioritise underperforming stores and put solutions in place to improve these to the standard expected within COCO and Bestway
- Ensure that my understanding is up to date on all processes and routines, I keep up to date with key business information and cascade where appropriate and that I am clearly seen as the ‘go to’ person for stores where required
- Communicate company information effectively to all team members; cascade relevant information and encourage feedback
- Actively work to resolve any colleague issues and engage the Regional Manager where needed
- Actively support and promote team member induction and training, ensuring training and development needs are met, ensuring all training is completed as required
- Provide support with instore people management including recruitment and ensuring that conduct, attendance, return to work interviews and performance issues within store
- Celebrate success with the stores and continually learn from missed opportunities
About You
- Previous experience within a similar retail role is preferred
- Commercially aware and both P&L and business measures focused
- Basic knowledge of growing sales and controlling costs
- Sound business awareness, with the ability to comprehend and respond to business reports
- Understanding of inventory management
- Knowledge and awareness of licencing and health & safety context
- I understand employment and safety legislation within retail to an acceptable level
- Ability to interact and understand others, developing new relationships, building on existing relationships to ensure trust and mutual respect.
- Develop and deliver work plans and improvement of success measures whilst managing budgets
- Demonstratable leadership skills to get the best from my team or a situation which includes coaching to stretch the performance of others
- Outstanding communication, presentation, and people skills
- Ability to analyse data and make correct decisions to improve the business
- Able to make proactive and reactive decisions to mitigate risk and protect a business
- Ability to work under pressure and deal with challenging situations professionally, delegating tasks and activities appropriately as needed
- Excellent customer service skills and am able to train and develop this skill in others.
- Ability to manage a diverse range of activities – to prioritise and multitask.
- Excellent Microsoft Office tools including Power Point, Excel and Word with confidence in presenting to Peers and above
What next?
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Area Support Manager - 40 Hours employer: Bestway Group
Bestway Group is an exceptional employer located in the vibrant region of York and North Yorkshire, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive perks including a pension scheme, life assurance, and generous annual leave, alongside opportunities for professional growth through mentorship and skill development. Joining Bestway means being part of a forward-thinking team dedicated to maximising sales and profit while building strong supplier relationships in the fast-paced FMCG sector.
StudySmarter Expert Advice🤫
We think this is how you could land Area Support Manager - 40 Hours
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bestway Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bestway Group!
We think you need these skills to ace Area Support Manager - 40 Hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bestway Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bestway Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bestway Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bestway Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
