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- Tasks: Lead guest services, ensuring memorable experiences and smooth operations.
- Company: Abbots Barton Hotel, dedicated to creating unforgettable moments for guests.
- Benefits: Free parking, complimentary meals, training, and progression opportunities.
- Why this job: Join a friendly team and make a real impact in hospitality.
- Qualifications: Experience in hospitality, strong communication skills, and a team player.
- Other info: Comprehensive training programme and commitment to inclusivity and sustainability.
The predicted salary is between 24000 - 30000 £ per year.
Our mission at Abbots Barton Hotel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As part of our team you can enjoy the following benefits:
- Free Onsite Parking
- Participate actively in initiatives to build a more inclusive and sustainable world
- Continuously learn and develop
- Complimentary meals whilst on duty
- Progression Opportunities
- Incremental holiday entitlement
As our Guest Service Supervisor you will…
The job covers guest services in the hotel, including but not limited to Reception & Bar daily operations. Responsibilities include:
- Ensuring all guests are greeted with the brand guidelines
- Handling telephone bookings and enquiries
- Being the responsible person on shift in the hotel
- Training team to brand standards
- Reporting to the Operations Manager & Hotel Manager
A little more information: We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role. By joining us as a Guest Service Supervisor, you will become part of our friendly team.
To ensure you will be successful in your role you will need to possess:
- Previous experience in a similar or other related role within hospitality
- Excellent communication, presentation & interpersonal skills - A strong team player
- Self-motivated and good organisational skills
We sincerely thank everyone who takes the time to apply for this position. Shortlisted applicants will be contacted within 14 days of the closing date, therefore if you have not heard from us within this time please assume that on this occasion your application has not been successful.
Guest Service Supervisor: Hospitality Leadership & Growth in Canterbury employer: Best Western Abbots Barton Hotel - Canterbury
Contact Detail:
Best Western Abbots Barton Hotel - Canterbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Supervisor: Hospitality Leadership & Growth in Canterbury
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Abbots Barton Hotel. Familiarise yourself with their values and mission. This will help you connect with the team and show that you're genuinely interested in creating memorable moments for guests.
✨Tip Number 2
Practice your people skills! As a Guest Service Supervisor, you'll be interacting with guests and team members all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication skills. Remember, it's all about making connections!
✨Tip Number 3
Show off your leadership potential! Think of examples from your past experiences where you've trained or motivated a team. Be ready to share these stories during your interview to demonstrate that you can lead by example and uphold brand standards.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our friendly team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows your enthusiasm for the role right from the start!
We think you need these skills to ace Guest Service Supervisor: Hospitality Leadership & Growth in Canterbury
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to creating memorable moments for guests, just like we do at Abbots Barton Hotel.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Service Supervisor role. Highlight relevant skills and experiences that align with the job description, especially your communication and organisational skills.
Be Authentic: We want to get to know the real you! Don’t be afraid to show your personality in your application. Share stories that reflect your teamwork and leadership abilities, as these are key for the role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Best Western Abbots Barton Hotel - Canterbury
✨Know the Brand Inside Out
Before your interview, take some time to research Abbots Barton Hotel and its brand values. Understand their mission of creating memorable moments for guests and think about how you can contribute to that. This will show your genuine interest in the role and help you align your answers with their expectations.
✨Showcase Your Hospitality Experience
Be ready to discuss your previous roles in hospitality. Highlight specific examples where you've excelled in guest service or team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see your impact in past positions.
✨Demonstrate Team Spirit
As a Guest Service Supervisor, being a strong team player is crucial. Prepare to share instances where you've successfully collaborated with colleagues or trained new staff. Emphasise your interpersonal skills and how you foster a positive work environment, as this aligns with their commitment to a friendly team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme they offer or how they promote inclusivity within the team. This not only shows your enthusiasm for the role but also helps you gauge if the hotel’s culture is the right fit for you.