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- Tasks: Lead a team of service engineers to deliver top-notch customer support.
- Company: Join a leading precision engineering firm known for innovation and quality.
- Benefits: Enjoy competitive pay, professional development opportunities, and a collaborative work culture.
- Why this job: Make a real impact by enhancing service quality and team performance in a dynamic environment.
- Qualifications: 5+ years in technical service management with strong leadership and problem-solving skills required.
- Other info: Ideal for those passionate about engineering and customer satisfaction.
The predicted salary is between 48000 - 72000 £ per year.
Our precision engineering industry client is seeking a Service Manager. The candidate will be responsible for the delivery of world-class service and support to their customers through effective management of a team of international service engineers.
The role:
The Service Manager will be responsible for the Service Engineering team, ensuring they are motivated, work collaboratively and have required training and development needs met. You will plan, allocate, and monitor work of the service engineering team, ensuring that they are delivering within SLA’s, against quality standards and costs. You will act as a primary point of contact for customer service issues, and as an escalation point for your service team.
The successful Service Manager will need the following experience & skills:
- Proven experience (5+ years) in a technical service management role, preferably within the precision engineering, or related high-tech industry.
- Strong leadership and team management experience, with a history of improving service quality and team performance.
- Strong problem-solving and diagnostic skills, with hands-on experience in system repair, maintenance, and troubleshooting.
- Excellent interpersonal and communication skills with a focus on customer satisfaction.
- Ability to manage customer expectations, resolve conflicts, and maintain positive relationships.
- Strong organisational and project management skills, with the ability to handle multiple priorities and deadlines in a fast-paced environment.
- Proficiency in data systems, ERP software, and MS Office applications.
- Experience with service management and reporting tools such as JIRA.
UK Service Manager employer: Best Selection
Contact Detail:
Best Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Service Manager
✨Tip Number 1
Familiarise yourself with the precision engineering industry and its specific challenges. Understanding the nuances of this field will help you speak confidently about how your experience aligns with the role during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific situations where you improved service quality or team performance, as these are key aspects of the Service Manager role.
✨Tip Number 3
Brush up on your problem-solving and diagnostic skills. Be prepared to share real-life scenarios where you successfully resolved customer issues or improved processes, as this will demonstrate your capability to handle the responsibilities of the position.
✨Tip Number 4
Get comfortable with the tools mentioned in the job description, like JIRA and ERP software. If you have experience with similar systems, be ready to discuss how you used them to enhance service management and reporting.
We think you need these skills to ace UK Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical service management, particularly within the precision engineering or high-tech industry. Emphasise your leadership skills and any achievements that demonstrate your ability to improve service quality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and your experience in managing service teams. Mention specific examples of how you've successfully handled customer service issues and improved team performance.
Highlight Relevant Skills: In your application, clearly outline your proficiency in data systems, ERP software, and MS Office applications. Also, mention your experience with service management tools like JIRA, as these are crucial for the role.
Showcase Interpersonal Skills: Demonstrate your excellent communication and interpersonal skills in your application. Provide examples of how you've managed customer expectations and resolved conflicts to maintain positive relationships.
How to prepare for a job interview at Best Selection
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've motivated teams in the past, improved service quality, and handled conflicts. This will show your potential employer that you can lead their service engineering team effectively.
✨Highlight Technical Expertise
Given the technical nature of the role, be ready to discuss your hands-on experience with system repair, maintenance, and troubleshooting. Share specific instances where your problem-solving skills made a significant impact on service delivery.
✨Emphasise Customer Satisfaction
Excellent interpersonal and communication skills are crucial for this position. Prepare to talk about how you've managed customer expectations and resolved conflicts in previous roles. Providing concrete examples will help illustrate your commitment to customer satisfaction.
✨Demonstrate Organisational Skills
The ability to manage multiple priorities is key in a fast-paced environment. Be prepared to discuss your project management experience and how you've successfully handled deadlines and workload in previous positions. This will reassure the interviewer of your capability to thrive in their dynamic setting.
