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- Tasks: Lead a team of service engineers to deliver top-notch customer support.
- Company: Join a leading precision engineering firm known for innovation and quality.
- Benefits: Enjoy competitive pay, professional development, and a collaborative work culture.
- Why this job: Make an impact by enhancing service quality and team performance in a dynamic environment.
- Qualifications: 5+ years in technical service management with strong leadership and problem-solving skills required.
- Other info: Opportunity to work with cutting-edge technology and international teams.
Our precision engineering industry client is seeking a Service Manager. The candidate will be responsible for the delivery of world-class service and support to their customers through effective management of a team of international service engineers.
The Service Manager will be responsible for the Service Engineering team, ensuring they are motivated, work collaboratively and have required training and development needs met. You will plan, allocate, and monitor work of the service engineering team, ensuring that they are delivering within SLAs, against quality standards and costs. You will act as a primary point of contact for customer service issues, and as an escalation point for your service team.
The successful Service Manager will need the following experience & skills:
- Proven experience (5+ years) in a technical service management role, preferably within the precision engineering, or related high-tech industry.
- Strong leadership and team management experience, with a history of improving service quality and team performance.
- Strong problem-solving and diagnostic skills, with hands-on experience in system repair, maintenance, and troubleshooting.
- Excellent interpersonal and communication skills with a focus on customer satisfaction.
- Ability to manage customer expectations, resolve conflicts, and maintain positive relationships.
- Strong organisational and project management skills, with the ability to handle multiple priorities and deadlines in a fast-paced environment.
- Proficiency in data systems, ERP software, and MS Office applications.
- Experience with service management and reporting tools such as JIRA.
UK Service Manager employer: Best Selection
Contact Detail:
Best Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Service Manager
✨Tip Number 1
Familiarise yourself with the precision engineering industry and its specific challenges. Understanding the nuances of this sector will help you speak confidently about how your experience aligns with the role during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific situations where you improved service quality or team performance, as these are key aspects of the Service Manager role.
✨Tip Number 3
Brush up on your problem-solving and diagnostic skills. Be prepared to share real-life scenarios where you successfully resolved customer issues or improved processes, as this will demonstrate your hands-on experience and ability to manage customer expectations.
✨Tip Number 4
Get comfortable with the tools mentioned in the job description, such as JIRA and ERP software. If you have experience with similar systems, be ready to discuss how you used them to enhance service management and reporting.
We think you need these skills to ace UK Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical service management, particularly within the precision engineering or high-tech industry. Emphasise your leadership skills and any achievements that demonstrate your ability to improve service quality.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the responsibilities of the Service Manager role. Mention specific examples of how you've successfully managed teams, resolved customer issues, and improved service delivery in previous positions.
Highlight Relevant Skills: Clearly outline your problem-solving and diagnostic skills, as well as your proficiency with data systems and service management tools like JIRA. This will show that you have the technical expertise required for the role.
Showcase Interpersonal Skills: Since excellent communication and customer satisfaction are key for this role, provide examples in your application that demonstrate your ability to manage customer expectations and maintain positive relationships, especially in challenging situations.
How to prepare for a job interview at Best Selection
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've motivated teams in the past and improved service quality. Highlight specific instances where your leadership made a difference.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your problem-solving skills. Think of challenging situations you've faced in previous roles, particularly in technical service management, and be ready to discuss how you approached and resolved them.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Be prepared to talk about how you've managed customer expectations and resolved conflicts. Share stories that illustrate your commitment to maintaining positive relationships with clients.
✨Familiarise Yourself with Relevant Tools
Since proficiency in data systems and service management tools like JIRA is important, brush up on these technologies. Be ready to discuss your experience with ERP software and how you've used these tools to enhance service delivery.
