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- Tasks: Lead the deployment and success of smart metering and IoT platforms for utility customers.
- Company: Join a forward-thinking company shaping the future of smart technology.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Be a key player in transforming customer experiences with innovative tech solutions.
- Qualifications: Experience in customer-facing technical roles and complex platform delivery.
- Other info: Passionate about driving customer success and solving technical challenges.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a senior, customer-facing technical delivery leader to drive the end-to-end deployment, adoption, and success of our client’s smart metering and IoT platforms.
In this role, you will:
- Act as a trusted advisor to utility customers
- Own technical escalations and resolution
- Serve as the bridge between customers, product, and engineering teams
- Influence and provide input into the product roadmap
Candidate Profile: We are looking for experienced professionals from customer-facing technical roles in utilities, smart metering, IoT, telecoms, or cloud platforms. Typical titles include Customer Solutions Manager, Technical Account Manager (TAM), Solutions Architect (Post-Sales/Delivery), or Implementation/Deployment Manager (AMI/Utilities).
Must-Have Criteria:
- Experience owning end-to-end deployments, from requirements gathering to pilot, rollout, and BAU
- Senior customer-facing experience in post-sales delivery
- Proven track record in complex platform or system delivery (cloud, IoT, AMI, HES)
- Strong stakeholder management across customers and internal engineering teams
- Experience acting as the escalation point for technical and operational issues
High-Value Nice-to-Haves:
- Smart metering experience (SMETS2 a strong advantage)
- Knowledge of utilities and electricity markets
- Familiarity with AMI, HES, or MDM platforms
- Experience with global or multi-site deployments
- Involvement in product roadmap input or collaboration
If you are passionate about driving customer success, solving complex technical challenges, and shaping the future of smart metering and IoT solutions, we want to hear from you.
Competitive salary with hybrid working (up to three work from home per week)
Customer Solutions Manager in Reading employer: Best Selection
Contact Detail:
Best Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer solutions and technical delivery. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Solutions Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Solutions Manager. Highlight your experience in smart metering, IoT, or similar fields, and showcase how you've successfully managed end-to-end deployments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for this role. Don't forget to mention any relevant technical skills!
Showcase Your Stakeholder Management Skills: In your application, emphasise your experience in managing relationships with customers and internal teams. We want to see examples of how you've acted as a bridge between different stakeholders and resolved technical escalations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Best Selection
✨Know Your Stuff
Make sure you brush up on smart metering and IoT platforms before the interview. Understand the technical aspects and be ready to discuss your experience with end-to-end deployments. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Customer-Facing Skills
Since this role is all about being a trusted advisor, prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you resolved technical escalations or influenced product roadmaps. This will highlight your ability to bridge the gap between customers and engineering teams.
✨Prepare for Technical Questions
Expect questions that dive deep into your technical knowledge and problem-solving skills. Be ready to discuss complex platform deliveries and how you've handled operational issues. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Research the Company and Its Products
Familiarise yourself with the company's offerings, especially in smart metering and IoT. Understanding their product roadmap and recent developments will allow you to ask insightful questions and demonstrate your genuine interest in the role and the company.
