Programme Coordinator in Newport, Wales

About Us: Recognised for our excellent quality, Best Practice Network (BPN) is a national provider of the Early Career Framework (ECF), graded ‘Outstanding’ by Ofsted, alongside National Professional Qualifications (NPQs) and Early Years Initial Teacher Training (EYITT). With recent Initial Teacher Training accreditation, we are now one of a select number of organisations delivering the full “golden thread” of teacher continuing professional development nationally. We are also an award-winning apprenticeship provider, offering schools and trainees multiple routes to qualifications and funding. Our vision is simple: every child should have access to an excellent education, regardless of background. Our success is driven by our collaborative, innovative, and friendly team. We offer flexible working, a generous benefits package, and excellent career development opportunities through our wider group connections.

Our Values:

• Strive for Excellence
• Inspire Learning
• Work as a Team
• Act with Integrity

About the Role: Reporting to the Senior Coordinator, the Programme Coordinator plays an important role in supporting the delivery of high-quality education and training programmes. You’ll help ensure that every participant has a smooth and positive experience from application through to completion. This role combines strong customer service with effective organisation and coordination of the learner journey. You’ll take ownership of different areas of programme delivery, which may evolve depending on team priorities, organisational needs, and your own development.

Key Responsibilities:

• Respond to enquiries from prospective and current participants via platforms such as Zendesk, email, and phone, in a friendly, timely, and helpful way.
• Ensure all enquiries are handled efficiently and to a high standard of customer service.
• Process programme applications, checking for accuracy, completeness, and eligibility.
• Communicate application outcomes clearly and sensitively.
• Coordinate programme-related activities, including interviews, training sessions (online and in-person), and briefings.
• Share clear and timely information with participants about schedules, expectations, and next steps.
• Update and maintain programme materials (both online and face-to-face), ensuring they are clear, accurate, and aligned with branding guidelines.
• Support participants in accessing learning platforms, resources, and guidance throughout their programme.
• Provide day-to-day support to tutors, trainers, and delivery staff.
• Identify when participants may be at risk of withdrawing or deferring, and provide appropriate support or alternative options.
• Keep participant records up to date, including cohort allocations, progress tracking, and communications.
• Work with colleagues to review and improve processes and ways of working.
• Demonstrate organisational values such as collaboration, integrity, continuous learning, and a commitment to high-quality education.
• Follow organisational policies and quality standards at all times.

About You: Reliable, organised, and professional, with a positive and proactive attitude. Experience in a customer service or education-focused environment. Strong communication skills, with the ability to build rapport with a wide range of learners and colleagues. Able to manage your time effectively and prioritise competing tasks. Comfortable working in a fast-paced environment and adapting to changing needs. Confident using Microsoft Office and collaboration tools such as Teams. High attention to detail and accuracy in your work. Strong literacy and numeracy skills. A problem-solver who is flexible, creative, and willing to learn. Passionate about supporting learners and making a positive impact in education.