Apprenticeships Delivery Manager - Leader APP with NPQs

Overview

Apprenticeships Delivery Manager – Leader APP with NPQs at Best Practice Network. We are a DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE\\\’s Golden Thread. We aim to attract, develop and retain individuals with diverse experiences and perspectives in an inclusive working environment.

Responsibilities

• Lead and operationally manage the delivery of Leaders Apprenticeship with NPQ programmes, ensuring data quality, compliance, and funding adherence.
• Utilise data analytics to identify trends, mitigate risks, and ensure learners follow individualised pathways to maximise progress.
• Collaborate with Apprenticeship Performance Coaches (APCs) and IQA to achieve operational excellence and meet KPIs; track learner progress and ensure timely completion of all apprenticeship elements.
• Ensure programme delivery complies with Ofsted and DfE regulations, and meets learner, apprentice and client expectations.
• Analyse Bud/CCMS data to identify trends, actions, and funding audit risks; provide regular reports to leadership.
• Support APCs and related teams to meet contractual targets (timely success rates, referrals, progressions).
• Drive improvements in learner and employer Net Promoter Score (NPS) through feedback.
• Maintain high data quality and compliance with funding rules; identify optimisation opportunities.
• Develop and maintain protocols for required metrics and data; ensure information is up to date across internal and external systems.
• Train staff on compliance, Ofsted, and funding regulations; keep knowledge current.
• Support business growth by collaborating with the sales team on learner recruitment and new business opportunities.
• Track learner progression through gateway preparation and End Point Assessment arrangements to ensure timely outcomes.

Objectives and Standards

• Work with APCs and IQA to achieve operational excellence and exceed KPIs; monitor learner progress and enable timely completion of all programme elements.
• Ensure delivery aligns with regulatory requirements and client expectations.
• Provide regular analysis and reporting on funding and audit risks using Bud/CCMS data.
• Support and drive continuous improvement in NPS scores from learners and employers.

Requirements

Essential Criteria

• Proven experience in apprenticeship operations and data compliance management.
• Extensive, up-to-date knowledge of Apprenticeship funding rules and regulatory requirements.
• Experience using data analytics to identify trends and mitigate funding audit risks.
• Strong understanding of Bud/CCMS or similar apprenticeship management systems.
• High literacy and numeracy with strong data analysis skills.
• Excellent IT skills with e-portfolios, Excel, and various software platforms.
• Confident and professional with the ability to work with people at all levels and develop stakeholder relationships.
• Good understanding of Ofsted requirements and compliance processes.
• Excellent time-keeping, initiative, and workload prioritisation.
• Effective analytical skills and high attention to detail for data quality and compliance.
• Enthusiasm, can-do attitude and energy; experience supporting external audits and regulatory inspections.
• Proven track record of driving high-quality learning and achieving learner start and completion targets.
• Excellent communication and organisational skills.

Desirable Criteria

• Experience in financial and account reporting.
• Background in education or apprenticeship delivery sectors.
• National Professional Qualification completed in the last 3 years.
• Comprehensive knowledge and experience using Power BI reporting and data analytics.

What we offer

• 28 days holiday and an extra day for each year you stay with us, up to a maximum of 33 days plus bank holidays.
• Healthcare Plan paid after probation, including access to a private GP.
• Life insurance from day 1 (up to 4x salary).
• Employer and employee pension contributions after 3 months.
• 25% off online learning resources for year 1 to GCSE with EdPlace.
• Flexible benefits after probation (optional extras such as extra holiday, dental, enhanced healthcare, bikes, gym membership, electric cars, and charity giving).

Other

The employer promotes equality and diversity and values student-centred approaches, equality of opportunity, and parity of esteem for staff and learners.