At a Glance
- Tasks: Support the National Account Manager and coordinate key reporting and operational activities.
- Company: Join a leading team at Tesco with a focus on collaboration and support.
- Benefits: Enjoy discounts, health support, a great holiday package, and a contributory pension.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in customer relations.
- Qualifications: Strong organisational skills and ability to manage reports effectively.
The predicted salary is between 27584 - 33714 £ per year.
What's in it for you:
- 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
- 20% discount on F&F Clothing
- 10% discount at Tesco Café
- 10% Booker discount
- Pizza Hut Restaurants: 25% discount after 3pm, excludes buffet and deals
- 25% discount at selected Burger King restaurants
- Contributory Pension
- 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family
- The opportunity to join a healthcare cash plan
- An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers
- A cycle to work scheme
- A great holiday package – 29 days pro rata
About the role:
To support the interfaces and interaction between the National Account Manager and Client. The compilation of key reporting, and support and co-ordinate commercial and operational activities.
You will be responsible for:
- Ensure specified customer reports are compiled and circulated as agreed.
- Support the NAMs in the management of menu changes.
National Account Support Co-ordinator employer: Best Food Logistics
Best Food Logistics is an exceptional employer located in Banbury, offering a supportive and inclusive work environment for LGV Class 1 drivers. With benefits such as discounts at major retailers, a contributory pension, and healthcare cash plans, employees are well taken care of. The company also prioritises flexible working arrangements, ensuring that all team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Support Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Best Food Logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Best Food Logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace National Account Support Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Best Food Logistics:Your cover letter is your chance to shine! Tell us why you want to work at Best Food Logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Best Food Logistics!
How to prepare for a job interview at Best Food Logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
