IT Change Co-ordinator in Hoddesdon

An opportunity has arisen to join the IT function within this fast-paced logistics environment to assist the delivery of the IT Change Management process. The IT Change Coordinator is a key role within the IT Team and will be expected to manage smaller scale IT infrastructure changes and act as IT work-stream lead on business projects alongside maintaining service levels in the IT support environment.

Additionally, the IT Change Coordinator will form an essential point of contact to establish and support new products and processes being developed and launched. The IT Change Coordinator is required to work within Service Delivery and act as a point of engagement on a daily basis for support and project teams. They will be responsible for performing risk and conflict assessments and prioritising key activities with stakeholders across the business and 3rd parties.

You will be responsible for:

• Acting as the interface between business representatives and technical resource for change communication ensuring all stakeholders are aware of the scheduling coordination and communication of change and to manage expectation.
• Identifying potential risks and conflicts prior to a deployment and ensuring all necessary checks are carried out before implementation.
• Establishing and documenting business and IT requirements.
• Assisting in solution evaluation and recommendation to business.
• Planning change across all environments, scheduling coordination, and managing end to end change through the development and support lifecycle.
• Producing test packs and ensuring all hardware and software changes are auditable.
• System testing and assisting with user acceptance testing.
• Developing and maintaining project plans.
• Identifying and securing internal (and external) resource for change.
• Management of third-party suppliers to implement change and to agreed service levels.
• Providing 2nd line support of IT service provision and application high severity issues and major incidents to ensure issue resolution.
• Coordinating 3rd parties to identify and address security vulnerabilities.
• Producing test scripts, testing, and managing installations into the live environments.
• Coordinating new user setup including Asset and License Management.
• Escalating high severity issues in accordance with process to ensure a timely resolution.
• Attending meetings from time to time, either onsite or at an alternative location.
• Identifying and addressing slippage, issues or risks, escalating where necessary to Management.
• Ensuring sound and timely handover to the IT Change team and to operational teams.
• Ensuring all change documentation is produced, stored and distributed appropriately.
• Monitoring spend against budget and gaining appropriate sign off.
• Supporting the business with out of hours support for critical issues on a rota basis.

You will need:

Required Skills:

• Exposure to Change Management within a fast-paced environment.
• Methodical and structured approach to problem solving.
• Excellent communication skills both written and verbal.
• Material creation, user support and guidance.
• Ability to influence decisions across key stakeholders.
• Ability to work effectively with 3rd party service providers.
• Administration skills with an eye for detail.
• Self-motivated.
• Excellent approach to planning work and managing priorities.

Desired Skills:

• Experience of Project Management within an IT environment.
• Experience of working within the Logistics industry would be an advantage.
• Knowledge of ITIL service support principles.
• Good training and presentation skills.
• Good technical appreciation.
• Knowledge of applications used within Best Food Logistics.

Education or Equivalent Experience:

• Recognised accreditation in Project Management (e.g. Prince, Agile) would be an advantage.
• Recognised accreditation in ITIL would be an advantage.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process.

Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.