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- Tasks: Lead a compassionate helpline, ensuring support for those in crisis and their families.
- Company: Join Missing People, a charity dedicated to helping those affected by missing persons.
- Benefits: Enjoy 28 days annual leave, pension contributions, and life insurance.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supporting vulnerable individuals and managing teams is essential.
- Other info: Dynamic role with opportunities for personal growth and making an impact.
The predicted salary is between 26800 - 33500 £ per year.
Location: South West London (Central Office is based in Mortlake 12 mins from Clapham Junction and 23 mins from Waterloo)
Salary: £33,500 pro rata (£26,800 actual)
Hours: 28 hours per week - Wednesday 10:00-18:00, Thursday 9:30-17:30, Friday 9:30-17:30, Saturday 10:00-18:00
Contract: Permanent
About Us: Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.
The Impact You Will Have: As a Senior Helpline Coordinator, you will help ensure Missing People’s award winning, high quality, 7-day-a-week helpline is safe, effective and compassionate for children, young people, adults in crisis, and their families. You’ll support smooth daily operations, oversee rotas, guide staff and volunteers, make safeguarding decisions, and ensure every contact is handled with care. Your leadership will help keep this vital lifeline running and continuously improving.
About You: You’ll bring strong frontline experience, sound judgement and a calm, supportive approach. You will have:
- Right to work in the UK.
- Experience supporting children, young people and/or vulnerable adults by phone or digital channels in a supervisory or coordination role.
- Experience managing or supervising staff or volunteers.
- Solid safeguarding knowledge, including risk assessments and referral processes.
- Strong organisational and time management skills.
- High IT confidence, with the ability to work across multiple systems.
- Excellent written and verbal communication skills.
- Experience of coaching and training groups or individuals.
What We Offer: Working for Missing People means living our values. It’s a place where people are encouraged to let fly so you can make things happen. We know you’re more than just a job title, and being human is an important value here. Missing People is an independent charity that relies on donations.
How To Apply: Please include your CV and a brief supporting statement that demonstrates how you are a good fit for this role. We look forward to receiving your application. We reserve the right to withdraw this advert early if we receive sufficient applications, so please apply promptly.
Closing date: 23:59 on 12th February 2026
Interviews: 18th February 2026
Start date: ASAP March 2026
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service. Company pension contribution. Life insurance (3 x salary). Employee Assistance Programme (EAP) including 24/7 support helpline. Interest-free Season Ticket Loans. Additional maternity pay and leave. Additional paternity pay. Additional sick pay (available after probation period passed).
Senior Helplines Coordinator employer: Best Films Productions
Contact Detail:
Best Films Productions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helplines Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Helplines Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Missing People thoroughly, understand their mission, and think about how your experience aligns with their values. Practise common interview questions and be ready to share specific examples of your past work.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your frontline experience and safeguarding knowledge. Make it clear how your calm and supportive approach can make a difference in their helpline operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Missing People team. Don’t wait too long; apply before the closing date!
We think you need these skills to ace Senior Helplines Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about supporting vulnerable individuals and making a difference in their lives.
Tailor Your CV: Make sure your CV is tailored to the role of Senior Helplines Coordinator. Highlight your relevant experience, especially in supporting children and vulnerable adults, and any supervisory roles you've held. We love seeing how your background fits with our mission!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to really sell yourself. Use it to explain why you're a great fit for this role and how your skills align with what we’re looking for. Be specific and give examples where possible!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Best Films Productions
✨Know the Mission
Before your interview, take some time to really understand Missing People's mission and values. Familiarise yourself with their work and how they support vulnerable individuals. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your frontline experience in detail. Prepare specific examples of how you've supported children, young people, or vulnerable adults in previous roles. Highlight any supervisory or coordination experience you have, as this is crucial for the Senior Helplines Coordinator position.
✨Demonstrate Your Leadership Skills
Think about times when you've had to lead a team or manage volunteers. Be prepared to share how you handled challenges, made safeguarding decisions, and ensured effective operations. This will illustrate your capability to keep the helpline running smoothly.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team's dynamics, ongoing training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the organisation.
