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- Tasks: Lead a compassionate helpline, ensuring support for those in crisis and their families.
- Company: Join Missing People, a charity dedicated to helping those who are missing or away from home.
- Benefits: Enjoy 28 days annual leave, pension contributions, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supporting vulnerable individuals and managing teams is essential.
- Other info: Dynamic role with opportunities for personal growth and making an impact.
The predicted salary is between 26800 - 37400 £ per year.
Location: South West London (Central Office is based in Mortlake 12 mins from Clapham Junction and 23 mins from Waterloo)
Salary: £33,500 pro rata (£26,800 actual)
Hours: 28 hours per week - Wednesday 10:00-18:00, Thursday 9:30-17:30, Friday 9:30-17:30, Saturday 10:00-18:00
Contract: Permanent
About Us: Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.
The Impact You Will Have: As a Senior Helpline Coordinator, you will help ensure Missing People's award winning, high quality, 7-day-a-week helpline is safe, effective and compassionate for children, young people, adults in crisis, and their families. You'll support smooth daily operations, oversee rotas, guide staff and volunteers, make safeguarding decisions, and ensure every contact is handled with care. Your leadership will help keep this vital lifeline running and continuously improving.
About You: You'll bring strong frontline experience, sound judgement and a calm, supportive approach. You will have:
- Right to work in the UK.
- Experience supporting children, young people and/or vulnerable adults by phone or digital channels in a supervisory or coordination role.
- Experience managing or supervising staff or volunteers.
- Solid safeguarding knowledge, including risk assessments and referral processes.
- Strong organisational and time management skills.
- High IT confidence, with the ability to work across multiple systems.
- Excellent written and verbal communication skills.
- Experience of coaching and training groups or individuals.
What We Offer: Working for Missing People means living our values. It's a place where people are encouraged to let fly so you can make things happen. We know you're more than just a job title, and being human is an important value here. Missing People is an independent charity that relies on donations.
How To Apply: Please include your CV and a brief supporting statement that demonstrates how you are a good fit for this role. We look forward to receiving your application. We reserve the right to withdraw this advert early if we receive sufficient applications, so please apply promptly.
Closing date: 23:59 on 12th February 2026
Interviews: 18th February 2026
Start date: ASAP March 2026
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service. Company pension contribution. Life insurance (3 x salary). Employee Assistance Programme (EAP) including 24/7 support helpline. Interest-free Season Ticket Loans. Additional maternity pay and leave. Additional paternity pay. Additional sick pay (available after probation period passed).
Senior Helplines Coordinator in London employer: Best Films Productions
Contact Detail:
Best Films Productions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helplines Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Helplines Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to helpline coordination and safeguarding. We recommend doing mock interviews with friends or family to build your confidence and refine your answers. Remember, it’s all about showcasing your calm, supportive approach!
✨Tip Number 3
When you get an interview, research Missing People thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at Missing People!
We think you need these skills to ace Senior Helplines Coordinator in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about supporting vulnerable individuals and making a difference in their lives.
Tailor Your CV: Make sure your CV is tailored to the role of Senior Helplines Coordinator. Highlight your relevant experience, especially in supporting children and vulnerable adults, and any supervisory roles you've held. We love seeing how your background fits with our mission!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to really sell yourself! Use it to explain why you're the perfect fit for this role. Be specific about your skills and experiences that align with what we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Missing People.
How to prepare for a job interview at Best Films Productions
✨Know the Mission
Before your interview, take some time to really understand Missing People’s mission and values. Familiarise yourself with their work and the impact they have on families and individuals. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your frontline experience in detail. Think of specific examples where you've supported vulnerable individuals or managed a team. Highlight your safeguarding knowledge and how you've handled challenging situations in the past. This will demonstrate your capability for the Senior Helplines Coordinator role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the helpline operations, team dynamics, and how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and the organisation’s goals.
✨Practice Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on being calm and supportive in your responses, reflecting the qualities needed for the role.
