Community & Events Officer

Location: South West London, with a high level of flexibility to work regularly from home. (Central Office is based in Mortlake 12 mins from Clapham Junction and 23 mins from Waterloo)

Contract: Permanent

Job Type: Full time, 35 hours per week

Salary: £27,000 per annum

Benefits:

• 28 days annual leave per annum/pro rata plus statutory holidays on appointment.
• Additional annual leave days awarded on length of service.
• Company pension contribution.
• Life insurance (3 x salary).
• Employee Assistance Programme (EAP) including 24/7 support helpline.
• Interest-free Season Ticket Loans.
• Additional maternity pay and leave.
• Additional paternity pay.
• Additional sick pay (available after probation period passed).

About The Role:

Missing People offers an inspiring programme of events and challenges throughout the year to engage our community and supporters to raise vital funds for our important work. In this exciting role you will be responsible for organising activities that significantly grow the numbers of people getting involved in events and fundraising activities in line with plans. You will be the point of contact and provide excellent stewardship to those brilliant supporters. This will include working sensitively with people with experience of the cause, often to do something positive in hope of a missing loved one, and actively inspiring more of them to do so. You will deliver events and community fundraising activity, contributing to budgeting and reporting, organising marketing and promotion activity to meet supporter recruitment targets, delivering supporter journeys to meet fundraising targets, and ensuring that our supporters have the best possible experience, and feel valued and know the next great way to support them.

Key Accountabilities:

• Deliver and promote a range of fundraising products and activities for people with and without experience of the cause.
• Contribute to the achievement of agreed team targets for supporter volume, average value, conversion rates.
• Create marketing briefs and work with the Marketing team to ensure events are marketed and delivered in line with plans.
• Optimise digital fundraising for challenge events and community fundraising.
• Support the recruitment of supporters through marketing and promotion to participate in challenge events and other fundraisers.
• Work directly with supporters to help them develop their own fundraising ideas; this will sometimes involve working with people with lived experience of the cause.
• Represent the charity at external events and ensure supporters, their families/friends and volunteers enjoy an excellent experience.

About You:

If you have the right to work in the UK and want to use your customer service experience and enthusiasm to inspire individuals and groups to support the charity, you will need to have:

• Experience of providing an excellent level customer service.
• Communicating with customers verbally or in writing such as newsletters or emails.
• Successfully engaging individuals and groups, inspiring them to take action.
• Being involved in organising events.
• Coordinating the creation of content and materials e.g. sourcing copy, video, photography.
• Achieving and growing fundraising income or sales targets.
• Handling complex and sensitive situations and being able to support people within your remit.

Abilities, Skills And Knowledge:

• Relationship building skills.
• Able to work as part of a team and build professional, productive relationships across the organisation.
• Highly organised and able to work on multiple projects at once.
• Strong IT skills including the use of databases.
• Excellent communication skills for a wide range of audiences.

About Missing People:

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.

How To Apply:

Please include your CV and a Supporting Statement that demonstrates how you are a good fit for this role. We reserve the right to close the advert early if we have sufficient interest. Closing date: 23:59 on 1 February 2026.