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- Tasks: Handle inbound and outbound calls to set appointments for our sales team.
- Company: Join a dynamic team focused on customer satisfaction and sales success.
- Benefits: Earn $19-21 per hour plus bonuses, with great health and retirement benefits.
- Other info: Flexible evening and weekend shifts perfect for students looking to earn while studying.
- Why this job: Kickstart your career in sales with real growth opportunities and a supportive environment.
- Qualifications: Previous call centre or sales experience preferred; strong communication skills essential.
The predicted salary is between 19 - 21 £ per hour.
We are looking for a highly motivated and results-driven individual to join our team as a Customer and Sales Representative/Inbound Appointment Specialist. In this role, you will be responsible for handling inbound calls from potential, new, and existing customers, as well as conducting outbound calls to convert leads into qualified in-home appointments. Your primary goal is to set appointments with all decision-makers present, ensuring our sales professionals have the best opportunity to close deals.
Responsibilities
- Handle inbound calls and make outbound calls to leads generated from our website, lead providers, and inbound web forms.
- Adhere to standard operating procedures (SOP) and follow the designated call cadence for each lead source.
- Schedule and confirm appointments for the sales team, ensuring clear and accurate handover of information.
- Maintain accurate and up-to-date records of all calls, appointments, and client interactions in our internal systems.
- Consistently meet or exceed daily, weekly, and monthly performance targets for appointment setting and conversion.
- Conduct cold calls using a provided lead database and re-engage with prior contacts and warm leads.
Qualifications
- Previous experience in a call center or sales role is preferred.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong computer proficiency; ability to talk and type simultaneously.
- Highly organized, with strong multitasking capabilities.
- Financially motivated and driven to succeed in a fast-paced environment.
- Confident communicator with strong persuasion skills, the ability to think quickly, multitask effectively, and maintain a proactive, goal-oriented mindset.
What Makes Us The Best Choice
- Competitive Compensation: $19-21 hourly with bonus opportunities of up to $750 a month!
- Real Career Growth Opportunity: We value our employees and offer opportunities for advancement and professional development.
- Company-enhanced benefits, including access to Medical, Life, Dental, and Vision insurance coverage as well as 401k for retirement.
- We are an Equal Opportunity Employer, a drug-free workplace, and comply with all applicable federal and state regulations.
Salary Description: $19-21 hourly plus up to $750 a month in bonuses.
Inbound Appointment Specialist - Evenings and Weekends employer: Best Choice Roofing
Contact Detail:
Best Choice Roofing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Appointment Specialist - Evenings and Weekends
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling inbound and outbound calls, try role-playing with a friend or family member. Focus on your tone, clarity, and how you handle objections.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've excelled in a sales or customer service role. This will help you demonstrate your skills and how you can contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining us as an Inbound Appointment Specialist.
We think you need these skills to ace Inbound Appointment Specialist - Evenings and Weekends
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling calls and communicating effectively, make sure your written application reflects your excellent verbal and written communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Relevant Experience: If you've got previous experience in a call centre or sales role, don’t be shy about it! Make sure to mention specific examples of how you’ve successfully handled calls or set appointments in the past. This will show us that you’re ready to hit the ground running.
Be Organised and Detail-Oriented: We love candidates who are highly organised! In your application, emphasise your ability to maintain accurate records and manage multiple tasks at once. This will reassure us that you can keep track of appointments and client interactions without a hitch.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Best Choice Roofing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Inbound Appointment Specialist. Familiarise yourself with handling inbound and outbound calls, scheduling appointments, and maintaining accurate records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this position, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member. Focus on being concise and persuasive, as you'll need to demonstrate these skills during the actual interview.
✨Showcase Your Organisational Skills
Being highly organised is crucial for this role. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. This will illustrate your ability to multitask effectively, which is something they’re looking for.
✨Demonstrate Your Motivation
The job description mentions being financially motivated and driven to succeed. Be ready to discuss what motivates you and how you plan to meet or exceed performance targets. Sharing specific goals or achievements can help convey your ambition and fit for the role.