At a Glance
- Tasks: Engage with customers, provide solutions, and support your team in a vibrant store environment.
- Company: Join B&Q, a diverse and inclusive company committed to community representation.
- Benefits: Competitive pay, holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Work towards a Level 2 Customer Service qualification while gaining valuable experience.
- Why this job: Become an expert advisor while making a real difference in customer experiences.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 800 - 1400 £ per month.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
- UK Notional hourly rate £12.71
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
B&Q Customer Advisor Apprenticeship in Preston employer: Best Apprenticeships
At B&Q, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture where every team member is valued for their unique contributions. Our commitment to employee growth is evident through our apprenticeship programme, which not only equips you with essential skills but also provides a pathway to a rewarding career in customer service. With competitive benefits such as an award-winning pension scheme, generous holiday allowance, and a focus on colleague wellbeing, B&Q is the ideal place for those seeking meaningful employment in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land B&Q Customer Advisor Apprenticeship in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q. Understand their values, especially around diversity and community. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer engagement skills! Think about how you would approach customers and understand their needs. Role-play with a friend or family member to get comfortable with turning negative situations into positive outcomes. It’s all about showing you can be that expert advisor they’re looking for!
✨Tip Number 3
Be ready to share your ideas! During the interview, don’t hesitate to suggest ways to improve customer service or store displays. B&Q values feedback, so showing that you can contribute to the team will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to utilise all available tools to maximise sales, just like you’ll need to in the role!
We think you need these skills to ace B&Q Customer Advisor Apprenticeship in Preston
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. Share a bit about your interests and how they relate to customer service – it’ll help us get to know you better.
Tailor Your Application:Make sure to tailor your application to the B&Q Customer Advisor role. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your ability to work well in a team. We love seeing how you can contribute to our diverse community!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make sure your skills and experiences are easy to understand at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Best Apprenticeships
✨Know Your Stuff
Before the interview, make sure you understand B&Q's products and services. Familiarise yourself with common home improvement projects and how to assist customers with their needs. This will show your passion for the role and help you engage naturally with the interviewer.
✨Showcase Your People Skills
As a Customer Advisor, you'll be interacting with various customers daily. Prepare examples of how you've successfully handled customer interactions in the past, especially turning negative situations into positive outcomes. This will demonstrate your ability to connect with people and provide excellent service.
✨Team Player Vibes
B&Q values teamwork, so be ready to discuss how you've collaborated with colleagues in previous roles. Share specific instances where you supported your team or contributed to a project, highlighting your ability to work well with others and create a positive store environment.
✨Feedback is Key
Emphasise your willingness to learn and improve by discussing how you’ve used feedback in the past. Mention any experiences where you actively sought out customer feedback and how you implemented changes based on that input. This shows you're committed to enhancing the customer experience and growing in your role.
