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- Tasks: Support customer engagement and enhance stakeholder experiences in the energy sector.
- Company: Join National Grid, a leader in connecting energy to homes and businesses.
- Benefits: Gain hands-on experience, earn while you learn, and contribute to a sustainable future.
- Why this job: Be part of the energy transition and help shape the future of energy connections.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Dynamic role with opportunities for travel and professional growth.
The predicted salary is between 800 - 1400 £ per month.
National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong. In the UK, National Grid don’t generate or sell energy – we join the dots to get energy from A to B.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
As a Customer & Stakeholder Engagement Advanced Apprentice at National Grid, you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network. Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future.
The Customer Network Development (CND) team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. The team is committed to building and maintaining strong relationships with customers and industry partners.
As a Customer & Stakeholder Engagement Advanced Apprentice, you’ll play a key role in driving this innovation and helping shape the future of energy connections. Within this role, you’ll gain experience in enhancing the customer and stakeholder experience including:
- Providing support to enhance customer and stakeholder engagement by managing complaints, maintaining customer data, and contributing to performance reporting.
- Assisting in key projects and initiatives, including the Quality of Connections customer satisfaction incentive and stakeholder engagement plans.
- Facilitating customer journey workshops and helping design processes that improve overall experience and satisfaction.
- Ensuring compliance with business management systems and contributing to continuous improvement efforts.
- Providing flexible team support, helping coordinate activities that align with the wider strategy to enhance customer and stakeholder interactions.
Stakeholder and site-based meetings are likely to occur in this role too which may involve travelling to locations that are not your office base. Whilst you do not require a driving license for this role, you will be required to ensure that you meet travel requirements to Eakring etc. as required for training, this can be through means of public transport if you do not drive.
Customer and Stakeholder Coordinator Advanced Apprentice – Warwick in Coventry employer: Best Apprenticeships
Contact Detail:
Best Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Stakeholder Coordinator Advanced Apprentice – Warwick in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at National Grid on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the apprenticeship.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer engagement and stakeholder management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for sustainability and energy transition during your conversations. Research National Grid’s initiatives and be ready to discuss how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at National Grid.
We think you need these skills to ace Customer and Stakeholder Coordinator Advanced Apprentice – Warwick in Coventry
Some tips for your application 🫡
Show Your Passion for Energy: Let us know why you're excited about the energy sector! Share your thoughts on sustainability and how you see yourself contributing to National Grid's mission. A genuine interest can really make your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight any relevant experience or skills that align with customer engagement and stakeholder management. We want to see how you fit into our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly. Plus, you’ll find all the info you need about the role there too.
How to prepare for a job interview at Best Apprenticeships
✨Know Your Stuff
Make sure you understand National Grid's mission and how the Customer Network Development team fits into it. Research their recent projects and initiatives, especially those related to customer engagement and satisfaction. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer & Stakeholder Engagement Advanced Apprentice, strong communication is key. Prepare examples of how you've successfully managed relationships or resolved complaints in the past. Be ready to discuss how you would facilitate customer journey workshops and improve stakeholder interactions.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a complaint or coordinating a project. Think about potential challenges in customer engagement and how you would address them. Practising these scenarios can help you feel more confident during the interview.
✨Demonstrate Your Flexibility
Since this role may involve travel and working with various stakeholders, highlight your adaptability. Share experiences where you've had to adjust to new situations or work collaboratively with different teams. This will show that you're ready to take on the dynamic nature of the apprenticeship.
