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- Tasks: Support customer connections and help shape the future of energy.
- Company: Join National Grid, a leader in the energy industry.
- Benefits: Earn a Level 3 qualification, enjoy hands-on experience, and receive great rewards.
- Why this job: Be part of the energy transition and make a real impact on sustainability.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
- Other info: Dynamic apprenticeship with travel opportunities and excellent career prospects.
The predicted salary is between 800 - 1400 £ per month.
The apprenticeship programme takes approximately eighteen months to complete, and you may spend some of your first few weeks being inducted onto the programme at one of our Training Centres.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
As a first step to your career in the energy industry, our Advanced Apprenticeship programmes are like no other! You’ll gain an insight into how we work at National Grid, understand what a career with us can offer, and receive some great rewards and benefits:
- Upon successful completion of your 18‑month apprenticeship you will achieve a nationally recognised accredited qualification, Level 3 Business Administration Apprenticeship.
As an Assistant Connections Coordinator Advanced Apprentice at National Grid, you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network. Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future.
The Customer Network Development (CND) team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. As an Assistant Connections Coordinator Advanced Apprentice, you’ll play a key role in driving this innovation and helping shape the future of energy connections.
Within this role you’ll gain experience in customer support and coordination including:
- Acting as the first point of contact for customer inquiries, delivering high‑quality service and managing expectations throughout the connection process.
- Supporting key steps in the connection journey, like tracking applications and supporting project delivery.
- Working with different teams including Customer Connections and regional teams to help organise customer meetings to keep everything running smoothly.
- Maintaining accurate system data and records, ensuring timely submissions to Ofgem and managing our internal platforms.
- Supporting the transition to Net Zero and RIIO‑T2 by helping improve data and contribute to customer strategy.
Stakeholder and site‑based meetings may occur in this role too, which may involve travelling to locations that are not your office base. Whilst you do not require a driving licence for this role, you will be required to ensure that you meet travel requirements such as travelling to Eakring etc. as required for training. This can be through means of public transport if you do not drive.
Assistant Connections Coordinator Advanced Apprentice in Coventry employer: Best Apprenticeships
Contact Detail:
Best Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Connections Coordinator Advanced Apprentice in Coventry
✨Tip Number 1
Network like a pro! Reach out to current or former apprentices at National Grid on LinkedIn. They can give you the inside scoop on what it’s really like and might even help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the energy sector. Brush up on current trends, especially around sustainability and Net Zero. Showing that you’re clued up will impress the hiring team!
✨Tip Number 3
Practice your customer service skills! Since you’ll be the first point of contact for inquiries, think about how you’d handle different customer scenarios. Role-playing with a friend can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details about the apprenticeship programme right there.
We think you need these skills to ace Assistant Connections Coordinator Advanced Apprentice in Coventry
Some tips for your application 🫡
Show Your Passion for Energy: When writing your application, let us know why you're excited about the energy industry! Share any experiences or interests that connect you to sustainability and innovation. We love seeing candidates who are genuinely enthusiastic about making a difference.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Assistant Connections Coordinator. Use keywords from the job description to show us you understand what we're looking for and how you can contribute to our mission.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and enthusiasm at a glance!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Best Apprenticeships
✨Know Your Stuff
Before the interview, make sure you understand what National Grid does and how the Customer Network Development team operates. Familiarise yourself with their mission to support a sustainable future and the role of an Assistant Connections Coordinator. This will show your genuine interest in the company and the position.
✨Showcase Your Customer Service Skills
As this role involves acting as the first point of contact for customer inquiries, be prepared to discuss your previous experiences in customer service. Think of specific examples where you managed expectations or resolved issues effectively. Highlighting these skills will demonstrate your suitability for the role.
✨Be Ready for Teamwork Questions
Since you'll be working with various teams, expect questions about teamwork and collaboration. Prepare examples of how you've successfully worked with others in the past, especially in coordinating projects or meetings. This will help illustrate your ability to contribute to the CND team's goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the apprenticeship programme and the team dynamics. This shows that you're engaged and eager to learn more about the role. Consider asking about the training process or how success is measured within the team.
