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- Tasks: Enhance subscriber experience and manage a team to boost customer loyalty.
- Company: Dynamic skincare subscription company focused on customer success.
- Benefits: £40,000 salary, performance bonuses, and hybrid work flexibility.
- Why this job: Join a passionate team and make a real difference in customer retention.
- Qualifications: Strong customer success experience and knowledge of Shopify and Zendesk.
- Other info: Opportunity for growth in a vibrant and supportive environment.
The predicted salary is between 40000 - 40000 £ per year.
A skincare subscription company seeks a Subscription Retention Manager to enhance the subscriber experience from order to loyalty. You will oversee interactions via email and phone, manage a team of Customer Success Managers, and focus on retention strategies to reduce churn.
The role requires strong customer success experience and familiarity with tools like Shopify and Zendesk.
The position offers a salary of £40,000 per year, with performance bonuses, and allows for hybrid work with visits to the West Yorkshire HQ.
Subscription Retention Lead — Email & Phone, Hybrid employer: Besque
Contact Detail:
Besque Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subscription Retention Lead — Email & Phone, Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the skincare and subscription industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for Subscription Retention roles and practice your answers. We recommend using the STAR method to showcase your experience effectively.
✨Tip Number 3
Show off your skills! If you’ve got experience with tools like Shopify and Zendesk, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Subscription Retention Lead — Email & Phone, Hybrid
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! We want to see how your enthusiasm aligns with our mission to enhance the subscriber experience. Share any personal experiences or insights that connect you to the industry.
Highlight Your Customer Success Experience: Make sure to emphasise your background in customer success. We’re looking for someone who knows how to keep customers happy and engaged, so share specific examples of how you've successfully managed customer relationships in the past.
Familiarity with Tools is Key: If you’ve worked with tools like Shopify and Zendesk, don’t forget to mention it! We want to know how comfortable you are with these platforms, as they’ll be crucial in your role. A quick note on how you’ve used them effectively can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Besque
✨Know Your Stuff
Make sure you’re familiar with the skincare subscription model and how it works. Research the company’s products and their unique selling points. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you successfully improved customer retention or managed a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact on reducing churn.
✨Familiarise Yourself with Tools
Since the role requires knowledge of Shopify and Zendesk, brush up on these platforms. If you have experience using them, be ready to discuss specific instances where you leveraged these tools to enhance customer interactions or streamline processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current retention strategies and team dynamics. This not only shows your interest but also gives you insight into whether the company culture aligns with your values and work style.