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- Tasks: Supervise and manage care/support workers while ensuring quality care for service users.
- Company: Join a dedicated team focused on providing exceptional domiciliary care in Central London.
- Benefits: Competitive salary, opportunities for training, and a supportive work environment.
- Why this job: Make a real impact in people's lives while developing your leadership skills in a caring culture.
- Qualifications: NVQ2 required; willingness to work towards NVQ3 is essential.
- Other info: Experience with the ontouch rostering system is a plus, but training is available.
The predicted salary is between 18400 - 21000 £ per year.
Job Description
Field Care Supervisor £ 23,000 – 24,500 per annum Central London domiciliary care
PURPOSE OF THE POSITION
Responsible for the efficient running of an area and management/ supervision of Care/Support Workers and care provided to Service Users within that area in accordance with systems, policies and procedures, Local Authority policies and Care Quality Commission (CQC) standard. Implementing Service User needs assessments, care/support plans, risk assessments and reviews. Supervising approx 35 carers.
This role will require to step in as a coordinator when necessary assisting Home Care Workers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
You will carry out on call duties as scheduled for each week.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Key Responsibilities
- Responsible to carry out Service User needs assessments, care/support plans and risk assessments.
- Take lead and attend the Service User’s first call to introduce the Care/Support Worker to the Service User.
- To be responsible for a defined patch of the clients and building good working relationship with social workers and others health care professional
- To compile client information/carer management actions and report weekly by utilising Key Performance Indictor (KPI forms to monitor the performance and compliance against each patch).
- Ensure the standards and targets agreed for a weekly deadline are met.
- To organise and attend Service User reviews, including reviewing and updating of needs assessment, care/support plan and risk assessment documents
- To liaise closely with Care Co-ordinators to ensure correct Service User and Care/Support Worker matching for new Service Users.
- Deputise for Care Co-ordinators allocate unassigned calls during office hours as required.
- To allocate all unassigned calls during on-call hours – where visits can’t be assigned, undertake the visit
- To ensure that all changes to care schedules are reported, without delay, to the Care Co-ordinator and recorded appropriately.
- To undertake on-call duties as directed and record/report all on-call activity to the office.
- Undertake field-based training to ensure Care/Support Workers are working within their competency level.
- To work along with Quality and compliance Manager and ensure quality control procedures and processes are in place.
- To escalate all complaints and safeguarding investigations to the Quality and compliance Manager.
- To assess Care/Support Workers again Skills for Care Common Induction Standards during shadow working sessions.
- Ensure all filing related issues in your patch is completed upon risk assessment, face to face review, spot check. medication competency, and direct filed observation.
- Qualifications required :
- NVQ2
- Willing to work towards NVQ3
- Clean enhanced DBS
Ideal candidate will have used ontouch rotering system but will x train the right person
Field Care Supervisor (Domiciliary care) employer: Bespoke Personnel Ltd
Contact Detail:
Bespoke Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Care Supervisor (Domiciliary care)
✨Tip Number 1
Familiarize yourself with the Care Quality Commission (CQC) standards and local authority policies. Understanding these guidelines will not only help you in your role but also demonstrate your commitment to quality care during the interview process.
✨Tip Number 2
Network with current or former Field Care Supervisors to gain insights into the day-to-day responsibilities and challenges of the role. This can provide you with valuable information that you can reference in your discussions with us.
✨Tip Number 3
Highlight any experience you have with needs assessments, care/support plans, and risk assessments. Being able to discuss specific examples of how you've successfully managed these tasks will set you apart from other candidates.
✨Tip Number 4
If you have experience with rostering systems like Ontouch, be sure to mention it. If not, express your willingness to learn and adapt quickly, as this shows your proactive attitude and readiness for the role.
We think you need these skills to ace Field Care Supervisor (Domiciliary care)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Care Supervisor position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in care supervision or management. Mention specific examples of how you've successfully managed teams or implemented care plans.
Showcase Your Qualifications: Clearly state your qualifications, especially your NVQ2 and any progress towards NVQ3. If you have experience with the ontouch rostering system, be sure to mention it as it is a plus for this role.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your understanding of the company’s values and how you can contribute to their mission. Use a friendly and professional tone, as the role requires good interpersonal skills.
How to prepare for a job interview at Bespoke Personnel Ltd
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Field Care Supervisor. Familiarize yourself with care/support plans, risk assessments, and the importance of compliance with CQC standards.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing and supervising teams. Highlight any previous roles where you led a group, especially in a care setting, and how you ensured quality service delivery.
✨Demonstrate Communication Abilities
Effective communication is key in this role. Be ready to provide examples of how you've built relationships with clients, social workers, and healthcare professionals, and how you handle difficult conversations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle on-call situations, allocate unassigned calls, or manage complaints from Service Users.
