Head of (Physical) Product in London

We are a dynamic, creatively led company at the forefront of the gifting industry. We are focused on creating truly unique experiences for some of the world’s most coveted brands, including Netflix, OpenAI, Spotify, and many more. There is huge demand for interesting and engaging gifts that help brands communicate, and we see ourselves as the disruptors in this space. We are looking for someone who is passionate about physical products and eager to be part of an exciting growth story as we scale into a global gifting brand.

Role Overview

As the Head of Physical Product, you will lead the entire lifecycle of our tangible goods. In a business that prides itself on creativity, product is our most vital asset. You will bridge the gaps between conceptual design, sourcing, and market launch, ensuring every item meets our high standards of innovation and quality. You will execute the product vision by balancing our signature bespoke creative lines with curated 3rd-party wholesale brands, working across both the corporate and consumer sides of the business.

What we're looking for

• The Curation Expert: You may have a background as a Buyer or Merchandiser, perhaps having honed your eye for curation and commerciality within a high-end concept store.
• The Global Scout: You are a regular visitor to international design and trade shows—from the inspiration of Maison&Objet and Design Week to the manufacturing scale of the Canton Spring Fair—you know the circuits inside out.
• The Constant Creator: You live and breathe product. You are perpetually thinking about how objects are made, and your sketchbook is never far away as you iterate on new materials, finishes, or disruptive concepts.

Key Responsibilities

• End-to-End Product Development (Primary Focus): Manage the entire product lifecycle from initial conceptualization and prototyping through to mass production. Work closely with the Creative Director (Founder) to bring visionary gifting concepts to life. Oversee the transition from bespoke "one-off" designs to scalable, high-quality manufacturing. Ensure all products are fit for purpose across both corporate and consumer channels.
• Team Leadership & Management: Lead and mentor the Sourcing Team (currently a team of 4). Manage the Buyer & Merchandiser to ensure accurate forecasting and inventory purchasing. Foster a culture of lateral thinking, excellence, and collaborative problem-solving within the product department.
• Operational Excellence & Quality Control: Ensure rigorous quality standards are met for every physical item delivered. Manage costs and optimize the supply chain to maintain healthy margins without sacrificing creative integrity. Oversee sourcing strategies for both custom-made bespoke items and 3rd-party brand partnerships.
• Strategy & Catalog Roadmap: Identify market gaps in the luxury gifting sector and set long-term product goals. Define the roadmap for physical product ranges that align with our brand and clients. Translate market insights and consumer behavior into profitable product catalogs.

About You

• Experience: 8+ years in a Buying, Merchandising, or Design role, preferably within the gifting, or an aligned creative vertical. Experience of managing people/team (you will be responsible for nurturing and developing your team, through 1-1, goal setting and aligning on KPI’s.
• Track Record: Proven success in developing, managing, and delivering "own-brand" or bespoke product ranges.
• Technical Skills: Familiarity with Project Management software (we use ClickUp).
• Mindset: A team player who understands the power of collaboration and thrives in a fast-paced environment where no two days (or projects) are the same.
• Detail Oriented: Strong attention to detail and a commitment to high-end finishing.

Reporting Structure

You will work as a senior leader in the business, running and managing the physical product and working closely with the Creative Director (Founder) and reporting into the Managing Director. You will form part of the Senior Leadership Team, playing an active role in wider business initiatives, and will provide regular monthly updates to the team on new product development, forecasting, and key company-wide priorities. You will present at Town Hall meetings, lead from the front, and consistently embody our core values of imagination, impact, thoughtfulness, and enthusiasm as a senior member of the Bespoke-ly team.

What We Offer

• Growth Opportunities: Expand your skills and grow within a rapidly evolving company.
• Collaborative Culture: Be part of a supportive team that values creativity and innovation.
• Employee Perks: Enjoy a range of benefits designed to enhance your work-life balance and career development.

Contract: Full time, 40 hours per week*, Monday - Friday * Please note, this is a full-time role based in our Ladbroke Grove office, with the option to work one day a week from home.

Salary: £60,000 - £75,000, based on experience

Benefits: 25 days annual leave + bank holidays, Nest Pension, One day per week working from home, Two weeks remote work per year, Team Socials, Employee Discount, Vitality Membership, Art Pass, Birthday Leave, Finder’s Fee, Green Commute Cycle Initiative, CycleSaver, Sabbatical Leave, Enhanced Parental Leave.

To apply please send your CV and cover letter to Ned at ned@bespokely.cc as well as recruitment@bespokely.cc.