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- Tasks: Lead our ecommerce strategy, enhancing customer journeys and driving sales through data insights.
- Company: Join Bespoke-ly, a unique online gifting company with a creative and collaborative culture.
- Benefits: Enjoy competitive salary, flexible work options, and generous leave policies.
- Other info: Thriving environment with opportunities for growth and creativity.
- Why this job: Make a real impact in the ecommerce space while working with a passionate team.
- Qualifications: 5-6 years in ecommerce, strong analytical skills, and experience with platforms like Shopify.
The predicted salary is between 34000 - 45000 £ per year.
Why You'll Love Working With Us... Here at Bespoke-ly, our aim is to be the most unique online gifting company in the world. We strive to design and deliver stylish presents that inspire both our customers and clients across the globe. With a head office in London, a production space in Amsterdam and current development in the US, our studios are a thriving hub where creatives, project managers and fulfilment specialists work to produce, personalise and package our products. We pride ourselves on each item leaving the door carefully prepared with all the love, care and knowhow to ensure an unforgettable gifting experience.
As Ecommerce Manager, you will play an instrumental role in scaling our digital product offering and commercial consumer business. You’ll take ownership of the customer journey, providing the data-driven insights needed to drive performance across our brand sites and client portals. Our mission is to create unforgettable gifting experiences that bridge the gap between customer desire and commercial success. We’re looking for a proactive, analytical individual to own our on-site experiences as we move into our next phase of growth.
What we’re looking for…
- Data-Driven Trading: Analyse multi-channel performance data to deliver actionable insights that hit KPIs. You will lead the conversation during weekly trade meetings, proactively identifying opportunities to refine our digital strategy and drive bottom-line results.
- Experience & Conversion (CRO): Proactively identify UX friction points across the customer journey to inform our on-site roadmap. Collaborating with the Digital Product Manager on execution, you will use data and a rigorous test-and-learn approach to ensure site enhancements are brand-aligned and commercially optimised.
- SEO Strategy: Execute best-practice SEO strategies to grow organic visibility. You will lead keyword research, SEO audits, and competitor analysis to ensure all content is optimised for search and aligned with performance trends.
- Retention & Loyalty: Oversee retention strategies to increase customer lifetime value and repeat purchase rates. You will manage the loyalty program, using data-driven insights to refine engagement tactics and build long-term brand advocacy.
- Product Curation & Merchandising: Enhance the on-site experience through impactful product selection and digital merchandising. Collaborating with the Product and Creative teams, you will provide strategic input on personalisation and product needs to drive channel growth.
- End-to-End Customer Experience: Maintain a holistic view of the customer journey, from initial marketing touchpoints and site content to fulfilment and the unboxing experience, ensuring brand consistency at every stage.
- Site Content & Assets: Oversee the optimisation of web content, including managing product photoshoots to ensure imagery is both brand-aligned and designed with conversion in mind.
About you...
- At least 5-6 years’ experience in an ecommerce role, ideally with previous experience at manager level.
- Proven experience managing ecommerce platforms (ideally Shopify) across multiple storefronts.
- Advanced proficiency in GA4, Google Search Console and data visualisation tools.
- Hands-on experience with A/B testing tools and a solid understanding of UX principles to guide site development and increase conversion.
- A strong track record in executing SEO best practices and managing retention tools (such as Klaviyo, LoyaltyLion) to drive repeat purchase behaviour.
- Highly organised, focused and practical, with an ability to work across different projects and hit key deadlines.
- An eye for detail and a passion for brand storytelling, ensuring the digital journey feels as premium and thoughtful as the physical unboxing experience.
- Excellent written and verbal communication skills.
What We Offer...
- Growth Opportunities: Expand your skills and grow within a rapidly evolving company.
- Collaborative Culture: Be part of a supportive team that values creativity and innovation.
- Employee Perks: Enjoy a range of benefits designed to enhance your work-life balance and career development.
Contract: Full time, 40 hours per week, Monday - Friday. Please note, this is a full-time role based in our Ladbroke Grove office, with the option to work one day a week from home.
Salary: £40,000 - £45,000, based on experience.
Benefits: 25 days annual leave + bank holidays, Nest Pension, One day per week working from home, Two weeks remote work per year, Team Socials, Employee Discount, Vitality Membership, Art Pass, Birthday Leave, Finder’s Fee, Green Commute Cycle Initiative, CycleSaver, Sabbatical Leave, Enhanced Parental Leave.
To apply please send your CV and cover letter to Emily at emily@bespokely.cc
Ecommerce Manager in London employer: Bespoke-ly
Contact Detail:
Bespoke-ly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce space, especially those who work at Bespoke-ly or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past successes in ecommerce. Highlight your data-driven insights and how you've improved customer experiences – this will make you memorable!
✨Tip Number 3
Be proactive! If you see something on their website that could be improved, mention it during your interview. This shows you're already thinking about how to enhance the customer journey and drive results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Bespoke-ly.
We think you need these skills to ace Ecommerce Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Manager role. Highlight your relevant experience, especially in data-driven trading and customer journey optimisation. We want to see how your skills align with our mission of creating unforgettable gifting experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about ecommerce and how you can contribute to our growth. Be sure to mention specific examples from your past roles that demonstrate your analytical and strategic thinking.
Showcase Your Data Skills: Since this role is all about data-driven insights, make sure to showcase your experience with tools like GA4 and A/B testing. We love numbers, so don’t shy away from sharing any impressive metrics or results you've achieved in previous positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Bespoke-ly
✨Know Your Data
As an Ecommerce Manager, you'll need to demonstrate your ability to analyse multi-channel performance data. Brush up on your experience with Google Analytics and be ready to discuss specific examples of how you've used data to drive performance and refine digital strategies.
✨Showcase Your SEO Savvy
Since SEO is a key part of the role, come prepared to talk about your experience with keyword research and SEO audits. Share any successful strategies you've implemented in the past and how they contributed to organic visibility and traffic growth.
✨Understand the Customer Journey
Make sure you can articulate how you've improved the end-to-end customer experience in previous roles. Be ready to discuss specific UX friction points you've identified and how you've collaborated with teams to enhance the customer journey.
✨Bring Your Creative Ideas
This role requires a blend of analytical and creative skills. Think about innovative product curation and merchandising ideas that align with brand storytelling. Be prepared to share how you've previously enhanced on-site experiences through impactful product selection.