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- Tasks: Lead our ecommerce strategy, optimise customer journeys, and enhance online experiences.
- Company: Join Bespoke-ly, a unique online gifting company with a creative culture.
- Benefits: Enjoy competitive salary, 25 days leave, remote work options, and employee perks.
- Other info: Collaborative environment with excellent growth opportunities and team socials.
- Why this job: Make an impact in a growing company while shaping unforgettable gifting experiences.
- Qualifications: 5-6 years in ecommerce, strong analytical skills, and experience with Shopify.
The predicted salary is between 40000 - 45000 £ per year.
Why You'll Love Working With Us... Here at Bespoke-ly, our aim is to be the most unique online gifting company in the world. We strive to design and deliver stylish presents that inspire both our customers and clients across the globe. With a head office in London, a production space in Amsterdam and current development in the US, our studios are a thriving hub where creatives, project managers and fulfilment specialists work to produce, personalise and package our products. We pride ourselves on each item leaving the door carefully prepared with all the love, care and knowhow to ensure an unforgettable gifting experience.
As Ecommerce Manager, you will play an instrumental role in scaling our digital product offering and commercial consumer business. You’ll take ownership of the customer journey, providing the data-driven insights needed to drive performance across our brand sites and client portals. Our mission is to create unforgettable gifting experiences that bridge the gap between customer desire and commercial success. We’re looking for a proactive, analytical individual to own our on-site experiences as we move into our next phase of growth.
What we’re looking for…
- Data-Driven Trading: Analyse multi-channel performance data to deliver actionable insights that hit KPIs. You will lead the conversation during weekly trade meetings, proactively identifying opportunities to refine our digital strategy and drive bottom-line results.
- Experience & Conversion (CRO): Proactively identify UX friction points across the customer journey to inform our on-site roadmap. Collaborating with the Digital Product Manager on execution, you will use data and a rigorous test-and-learn approach to ensure site enhancements are brand-aligned and commercially optimised.
- SEO Strategy: Execute best-practice SEO strategies to grow organic visibility. You will lead keyword research, SEO audits, and competitor analysis to ensure all content is optimised for search and aligned with performance trends.
- Retention & Loyalty: Oversee retention strategies to increase customer lifetime value and repeat purchase rates. You will manage the loyalty program, using data-driven insights to refine engagement tactics and build long-term brand advocacy.
- Product Curation & Merchandising: Enhance the on-site experience through impactful product selection and digital merchandising. Collaborating with the Product and Creative teams, you will provide strategic input on personalisation and product needs to drive channel growth.
- End-to-End Customer Experience: Maintain a holistic view of the customer journey, from initial marketing touchpoints and site content to fulfilment and the unboxing experience, ensuring brand consistency at every stage.
- Site Content & Assets: Oversee the optimisation of web content, including managing product photoshoots to ensure imagery is both brand-aligned and designed with conversion in mind.
About you...
- At least 5-6 years’ experience in an ecommerce role, ideally with previous experience at manager level.
- Proven experience managing ecommerce platforms (ideally Shopify) across multiple storefronts.
- Advanced proficiency in GA4, Google Search Console and data visualisation tools.
- Hands-on experience with A/B testing tools and a solid understanding of UX principles to guide site development and increase conversion.
- A strong track record in executing SEO best practices and managing retention tools (such as Klaviyo, LoyaltyLion) to drive repeat purchase behaviour.
- Highly organised, focused and practical, with an ability to work across different projects and hit key deadlines.
- An eye for detail and a passion for brand storytelling, ensuring the digital journey feels as premium and thoughtful as the physical unboxing experience.
- Excellent written and verbal communication skills.
What We Offer...
- Growth Opportunities: Expand your skills and grow within a rapidly evolving company.
- Collaborative Culture: Be part of a supportive team that values creativity and innovation.
- Employee Perks: Enjoy a range of benefits designed to enhance your work-life balance and career development.
Contract: Full time, 40 hours per week, Monday - Friday. Please note, this is a full-time role based in our Ladbroke Grove office, with the option to work one day a week from home.
Salary: £40,000 - £45,000, based on experience.
Benefits: 25 days annual leave + bank holidays, Nest Pension, One day per week working from home, Two weeks remote work per year, Team Socials, Employee Discount, Vitality Membership, Art Pass, Birthday Leave, Finder’s Fee, Green Commute Cycle Initiative, CycleSaver, Sabbatical Leave, Enhanced Parental Leave.
To apply please send your CV and cover letter to Emily at emily@bespokely.cc
Ecommerce Manager employer: Bespoke-ly
Contact Detail:
Bespoke-ly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager
✨Tip Number 1
Get to know the company inside out! Research Bespoke-ly's products, values, and culture. This way, when you get that interview, you can show off your knowledge and passion for their unique gifting experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Ecommerce Manager. Be ready to discuss data-driven insights and your approach to enhancing customer journeys.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Ecommerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Manager role. Highlight your experience with ecommerce platforms, data analysis, and SEO strategies. We want to see how your skills align with our mission of creating unforgettable gifting experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for ecommerce and how you can contribute to our unique online gifting company. Don’t forget to mention specific examples of how you've driven performance in previous roles.
Showcase Your Data Skills: Since we’re all about data-driven insights, make sure to highlight your experience with tools like GA4 and A/B testing. We love seeing how you’ve used data to inform decisions and improve customer journeys in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bespoke-ly
✨Know Your Data
As an Ecommerce Manager, you'll need to demonstrate your analytical skills. Brush up on your experience with data-driven insights and be ready to discuss how you've used performance data to drive results in previous roles. Prepare specific examples that highlight your ability to analyse multi-channel performance.
✨Showcase Your SEO Savvy
Since SEO is a key part of the role, make sure you can talk about your experience with best-practice strategies. Be prepared to discuss keyword research, SEO audits, and how you've optimised content for search. Bring along any relevant metrics or case studies that showcase your success in this area.
✨Understand the Customer Journey
The role requires a holistic view of the customer experience. Think about how you've previously enhanced customer journeys and be ready to share specific examples. Discuss any UX improvements you've implemented and how they impacted conversion rates.
✨Be Ready to Collaborate
Collaboration is key in this role, so be prepared to discuss how you've worked with cross-functional teams in the past. Highlight your experience working with product and creative teams to enhance digital merchandising and personalisation. Show that you're a team player who values input from others.