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- Tasks: Lead our e-commerce strategy and enhance the customer journey for unforgettable gifting experiences.
- Company: Join Bespoke-ly, a unique online gifting company with a creative culture.
- Benefits: Enjoy 25 days annual leave, remote work options, and employee discounts.
- Other info: Dynamic role with excellent growth opportunities and a focus on work-life balance.
- Why this job: Make a real impact in e-commerce while working with a passionate team.
- Qualifications: 5-6 years in e-commerce, ideally at manager level, with strong analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
Here at Bespoke-ly, our aim is to be the most unique online gifting company in the world. We strive to design and deliver stylish presents that inspire both our customers and clients across the globe. With a head office in London, a production space in Amsterdam and current development in the US, our studios are a thriving hub where creatives, project managers and fulfilment specialists work to produce, personalise and package our products. We pride ourselves on each item leaving the door carefully prepared with all the love, care and knowhow to ensure an unforgettable gifting experience.
As Ecommerce Manager, you will play an instrumental role in scaling our digital product offering and commercial consumer business. You’ll take ownership of the customer journey, providing the data-driven insights needed to drive performance across our brand sites and client portals. Our mission is to create unforgettable gifting experiences that bridge the gap between customer desire and commercial success.
- Data-Driven Trading: Analyse multi-channel performance data to deliver actionable insights that hit KPIs. You will lead the conversation during weekly trade meetings, proactively identifying opportunities to refine our digital strategy and drive bottom-line results.
- Experience & Conversion (CRO): Proactively identify UX friction points across the customer journey to inform our on-site roadmap. Collaborating with the Digital Product Manager on execution, you will use data and a rigorous test-and-learn approach to ensure site enhancements are brand-aligned and commercially optimised.
- SEO Strategy: Execute best-practice SEO strategies to grow organic visibility. You will lead keyword research, SEO audits, and competitor analysis to ensure all content is optimised for search and aligned with performance trends.
- You will manage the loyalty program, using data-driven insights to refine engagement tactics and build long-term brand advocacy.
- Enhance the on-site experience through impactful product selection and digital merchandising. Collaborating with the Product and Creative teams, you will provide strategic input on personalisation and product needs to drive channel growth.
- End-to-End Customer Experience: Maintain a holistic view of the customer journey, from initial marketing touchpoints and site content to fulfilment and the unboxing experience, ensuring brand consistency at every stage.
- Site Content & Assets: Oversee the optimisation of web content, including managing product photoshoots to ensure imagery is both brand-aligned and designed with conversion in mind.
At least 5-6 years’ experience in an ecommerce role, ideally with previous experience at manager level. Proven experience managing ecommerce platforms (ideally Shopify) across multiple storefronts. Advanced proficiency in GA4, Google Search Console and data visualisation tools. Hands-on experience with A/B testing tools and a solid understanding of UX principles to guide site development and increase conversion. A strong track record in executing SEO best practices and managing retention tools (such as Klaviyo, LoyaltyLion) to drive repeat purchase behaviour. Highly organised, focused and practical, with an ability to work across different projects and hit key deadlines. An eye for detail and a passion for brand storytelling, ensuring the digital journey feels as premium and thoughtful as the physical unboxing experience.
Growth Opportunities: Enjoy a range of benefits designed to enhance your work-life balance and career development.
- Contract ~ Full time, 40 hours per week*, Monday - Friday
- * Please note, this is a full-time role based in our Ladbroke Grove office, with the option to work one day a week
- 25 days annual leave + bank holidays
- Nest Pension
- One day per week working from home
- Two weeks remote work per year
- Employee Discount
- Birthday Leave
- Green Commute Cycle Initiative
- Sabbatical Leave
- Enhanced Parental Leave
E-Commerce Manager - Digital in City of London employer: Bespoke-ly
Contact Detail:
Bespoke-ly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager - Digital in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and successes. This is your chance to demonstrate how you can drive performance and enhance customer experiences.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their brand story and think about how you can contribute to creating unforgettable gifting experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at Bespoke-ly.
We think you need these skills to ace E-Commerce Manager - Digital in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Manager role. Highlight your experience with ecommerce platforms, data analysis, and SEO strategies. We want to see how your skills align with our mission of creating unforgettable gifting experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for ecommerce and how you can contribute to our unique online gifting company. Don’t forget to mention specific examples of how you've driven performance in previous roles.
Showcase Your Data Skills: Since this role is all about data-driven insights, make sure to highlight your proficiency in tools like GA4 and your experience with A/B testing. We love numbers, so show us how you've used data to enhance customer journeys and boost conversions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bespoke-ly!
How to prepare for a job interview at Bespoke-ly
✨Know Your Data
As an E-Commerce Manager, you'll need to demonstrate your ability to analyse multi-channel performance data. Brush up on your experience with GA4 and Google Search Console, and be ready to discuss specific examples of how you've used data-driven insights to improve KPIs in previous roles.
✨Showcase Your SEO Savvy
Since SEO is a key part of the role, prepare to talk about your experience executing best-practice SEO strategies. Bring examples of keyword research, SEO audits, or competitor analysis you've conducted, and how these efforts led to increased organic visibility for past projects.
✨Highlight Your UX Knowledge
Understanding user experience is crucial for this position. Be prepared to discuss any UX friction points you've identified in previous roles and how you collaborated with teams to enhance the customer journey. Mention any A/B testing tools you've used and the outcomes of those tests.
✨Demonstrate Brand Storytelling
Bespoke-ly values a premium and thoughtful digital journey. Think about how you've contributed to brand storytelling in your past roles. Prepare to share examples of how you've ensured brand consistency across various touchpoints, from marketing to fulfilment, and how that has impacted customer engagement.