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- Tasks: Lead user research to design effective digital services for the UK Public Sector.
- Company: Specialist tech group focused on user research and AI in public services.
- Benefits: Hybrid working, 25-30 days leave, free snacks, and mental health support.
- Why this job: Make a real impact by improving digital experiences for citizens and staff.
- Qualifications: 3+ years in user research with strong communication skills.
- Other info: Fun office culture with social events and excellent career growth opportunities.
The predicted salary is between 34000 - 45000 £ per year.
Full Time; Hybrid (time split between Woking, Surrey office and home) £40,000 – £45,000 per annum
Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple – to help organisations deliver digital services that are intuitive, accessible and built for real-world impact.
Our client is committed to providing equal employment opportunities for all.
Company Benefits:
- Hybrid Working
- Paid Sick Leave
- Enhanced Maternity and Paternity Leave
- 25 days leave raising to 30 with tenure
- Free breakfast, fruit and snacks
- Excellent office environment (with pool and table tennis!)
- Open and fun culture with awesome company social events
- Rail discount cards
- Workplace Pension Scheme
- Mental Health and Wellbeing Support
- Employee Growth Plans
- Career and Development Training
Purpose of the Role:
As a User Researcher you will play a key role in helping organisations design and deliver effective digital services by understanding the needs, behaviours and challenges of the people who use them. Working as part of a multidisciplinary delivery team, you will lead user research activities with stakeholders, staff and end users to uncover insights that inform the design and improvement of digital services, platforms and operational processes. Your research will support the creation of human-centred digital experiences that work for both customers and the team who deliver the services, ensuring solutions are intuitive, accessible and aligned with real user needs. As organisations increasingly adopt AI, automation and modern digital technologies, you will help ensure these innovations are introduced responsibly, maintaining a strong focus on usability, accessibility and trust while identifying opportunities to improve both user experience and operational efficiency.
Job Specification:
- Plan, design and conduct user research to understand user needs, behaviours and stakeholder requirements, ensuring digital services are designed around real user insights.
- Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design.
- Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings.
- Conduct research across both customer-facing and internal operational services, identifying barriers, inefficiencies and opportunities to improve service delivery.
- Analyse research findings and present clear, evidence-based insights and recommendations to internal teams and project stakeholders.
- Identify opportunities where digital platforms, AI and automation could responsibly improve service delivery, operational efficiency and user experience.
- Work collaboratively within multidisciplinary teams including designers, developers, analysts and delivery managers to design connected digital services that work for both users and the organisations delivering them.
- Continuously improve how our client delivers research by exploring new methods, tools and technologies, including AI-supported research approaches, that enhance the efficiency and impact of research.
Minimum Required Experience (including personal qualities):
- Excellent attention to detail and exceptional written and verbal skills with proven ability to clearly present user research insights to stakeholders.
- 3+ years’ experience working in user research or user-centred design teams within digital service environments.
- Experience working in multidisciplinary digital teams within a consultancy or professional services environment.
- Experience planning and conducting end to end qualitative and quantitative user research, including interviews, usability testing and user requirements gathering.
- Ability to translate research insights into clear service improvements, identifying opportunities where digital platforms, AI and automation can enhance user experience and operational efficiency.
- Proficient in leveraging AI, automation, and modern productivity tools to streamline research processes, reduce manual effort, and enhance the quality and impact of generated insights.
- Experienced in research and analytics platforms (UX Tweak, Google Analytics, GTM, SmartSurvey) and collaboration tools like Asana.
Nice To Haves:
- Experience working on UK public sector digital services.
- Familiarity with the GDS Service Standard or Government Service Manual.
- Experience researching internal operational services as well as public-facing services.
- Awareness of accessibility and inclusive design principles, including WCAG.
Minimum Required Qualifications:
Degree in Human Computer Interaction, Psychology, Social Research, Design, or a related discipline or equivalent practical experience in user research or user-centred design.
User Researcher - Digital Services and AI in Woking employer: Bespoke HR
Contact Detail:
Bespoke HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher - Digital Services and AI in Woking
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your user research projects. Use real examples to demonstrate how your insights have made a difference in digital services.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can highlight your experience with AI and digital platforms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace User Researcher - Digital Services and AI in Woking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in user research and how it aligns with our mission to create intuitive digital services. We want to see how your skills can help us make a real-world impact!
Showcase Your Research Skills: In your application, don’t just list your experiences; tell us about specific projects where you conducted user research. Share insights you uncovered and how they influenced design decisions. We love seeing clear examples of your work!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and passion for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Bespoke HR
✨Know Your User Research Fundamentals
Make sure you brush up on the core principles of user research. Understand different methodologies like qualitative and quantitative research, usability testing, and user journey mapping. Being able to discuss these confidently will show that you’re well-prepared and knowledgeable.
✨Showcase Your Experience with Real Examples
Prepare specific examples from your past work where you successfully conducted user research or improved digital services. Highlight how your insights led to tangible improvements. This not only demonstrates your experience but also your ability to translate research into actionable outcomes.
✨Familiarise Yourself with AI and Digital Tools
Since the role involves leveraging AI and modern productivity tools, be ready to discuss your experience with platforms like UX Tweak or Google Analytics. If you’ve used AI in your research processes, share those experiences to illustrate your adaptability and forward-thinking approach.
✨Understand the Company’s Mission and Values
Research the company’s focus on human-centred design and their commitment to accessibility. Be prepared to discuss how your values align with theirs and how you can contribute to their goal of delivering intuitive and impactful digital services for the public sector.