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- Tasks: Conduct user research to enhance digital services and improve user experiences.
- Company: Specialist tech group transforming UK public sector digital services.
- Benefits: Hybrid working, 25-30 days leave, free snacks, and mental health support.
- Other info: Join a fun, collaborative team with excellent career growth opportunities.
- Why this job: Make a real impact by designing intuitive digital services for citizens.
- Qualifications: 3+ years in user research and strong communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
Full Time; Hybrid (time split between Woking, Surrey office and home)
£40,000 - £45,000 per annum
Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple: to help organisations deliver digital services that are intuitive, accessible and built for real-world impact.
Our client is committed to providing equal employment opportunities for all.
Company Benefits:
- Hybrid Working
- Paid Sick Leave
- Enhanced Maternity and Paternity Leave
- 25 days leave raising to 30 with tenure
- Free breakfast, fruit and snacks
- Excellent office environment (with pool and table tennis!)
- Open and fun culture with awesome company social events
- Rail discount cards
- Workplace Pension Scheme
- Mental Health and Wellbeing Support
- Employee Growth Plans
- Career and Development Training
Purpose of the Role:
As a User Researcher you will play a key role in helping organisations design and deliver effective digital services by understanding the needs, behaviours and challenges of the people who use them. Working as part of a multidisciplinary consultancy team, you will plan and deliver user research across discovery, design and service improvement work. You will be expected to work with a good level of independence, turning research into clear, practical and evidence-based recommendations for clients and internal teams. Your work will support both customer-facing and internal service improvement, ensuring digital services are intuitive, accessible and aligned with real user needs, while also helping organisations identify where AI, automation and digital tools can responsibly improve user experience and operational efficiency.
Job Specification:
- Plan, design and conduct user research across discovery, service improvement and digital transformation projects, using appropriate methods based on the problem, context and decision risk.
- Understand user needs, behaviours and stakeholder requirements, ensuring digital services are designed around real user insights.
- Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design.
- Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings.
- Conduct research across both customer-facing and internal operational services, identifying barriers, inefficiencies and opportunities to improve service delivery.
- Analyse research findings and present clear, evidence-based insights and recommendations to internal teams and project stakeholders.
- Identify opportunities where digital platforms, AI and automation could responsibly improve service delivery, operational efficiency and user experience.
- Work collaboratively within multidisciplinary teams including designers, developers, analysts and delivery managers to design connected digital services that work for both users and the organisations delivering them.
- Continuously improve how our client delivers research by exploring new methods, tools and technologies, including AI-supported research approaches, that enhance the efficiency and impact of research.
Minimum Required Experience (including personal qualities):
- Excellent attention to detail and exceptional written and verbal skills with proven ability to clearly present user research insights to stakeholders.
- 3+ years experience working in user research or user-centred design teams within digital service environments.
- Experience working in multidisciplinary digital teams within a consultancy or professional services environment.
- Experience planning and conducting end to end qualitative and quantitative user research, including interviews, usability testing and user requirements gathering.
- Ability to translate research insights into clear service improvements, identifying opportunities where digital platforms, AI and automation can enhance user experience and operational efficiency.
- Confident using AI and modern productivity tools to support research workflows, such as synthesis, analysis support, preparation, or prototyping, while maintaining ownership of judgement, evidence and final recommendations.
- Experienced in research and analytics platforms (UX Tweak, Google Analytics, GTM, SmartSurvey) and collaboration tools like Asana.
Nice To Haves:
- Experience working on UK public sector digital services.
- Familiarity with the GDS Service Standard or Government Service Manual.
- Experience researching internal operational services as well as public-facing services.
- Awareness of accessibility and inclusive design principles, including WCAG.
Minimum Required Qualifications:
Degree in Human Computer Interaction, Psychology, Social Research, Design, or a related discipline or equivalent practical experience in user research or user-centred design.
User Researcher - Digital Services and AI in Knaphill employer: Bespoke HR
Contact Detail:
Bespoke HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher - Digital Services and AI in Knaphill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common user researcher questions and scenarios. Think about how you can showcase your experience with user research methods and how you've turned insights into actionable recommendations.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email expressing your enthusiasm can keep you on their radar and show that you're genuinely interested in the role.
✨Tip Number 4
Check out our website for the latest job openings! We’re always looking for talented individuals who are passionate about user research and digital services. Applying through us gives you a better chance to stand out!
We think you need these skills to ace User Researcher - Digital Services and AI in Knaphill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in user research and how it aligns with our mission to improve digital services. We want to see how you can bring your unique skills to the table!
Showcase Your Research Skills: In your application, don’t just list your skills—show us how you've used them! Share specific examples of user research projects you've worked on, especially those that involved AI or digital transformation. We love seeing real-world impact!
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Bespoke HR
✨Know Your User Research Methods
Make sure you brush up on various user research methods like interviews, usability testing, and persona development. Be ready to discuss how you've applied these techniques in past projects, as this role heavily relies on understanding user needs and behaviours.
✨Showcase Your Analytical Skills
Prepare to talk about how you've analysed research findings and turned them into actionable insights. Bring examples of how your recommendations have led to service improvements, especially in digital environments, as this will demonstrate your ability to translate research into real-world impact.
✨Familiarise Yourself with AI and Digital Tools
Since the role involves identifying opportunities for AI and automation, be prepared to discuss your experience with modern productivity tools and analytics platforms. Highlight any specific tools you've used, like Google Analytics or UX Tweak, and how they supported your research workflows.
✨Understand the Public Sector Landscape
Research the UK public sector's digital services and familiarise yourself with the GDS Service Standard. Showing that you understand the unique challenges and requirements of this sector will set you apart and demonstrate your commitment to delivering accessible and efficient services.