Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team and ensure exceptional patient experiences in a modern dental practice.
- Company: A wellness-focused dental practice in Marylebone, blending care and professionalism.
- Benefits: Competitive salary, birthday off, in-house training, and CPD opportunities.
- Other info: Join a supportive, values-driven team culture with great transport links.
- Why this job: Make a real impact by leading a team dedicated to patient care and service excellence.
- Qualifications: 3+ years in dental reception, strong leadership, and excellent patient management skills.
Location: Marylebone, London
Salary: £33,000 to £36,000 per annum
Role Type: Full-Time
Lead with Care in a Practice Where Dentistry Meets Wellness. Our client believes a beautiful smile begins with genuine care, for their patients and for their team. Located just moments from Baker Street station, their calm and modern private practice blends wellness, professionalism, and innovation. They are currently seeking a confident, experienced, and proactive Reception Manager to take charge of their reception team. This is a key leadership position suited for someone who thrives on structure, teamwork, and consistently delivering an exceptional patient experience.
The Role
As the Reception Manager, you will spearhead all front-of-house operations, ensure the smooth day-to-day running of our client’s practice and inspire your team to deliver exceptional service. You will collaborate closely with their Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and maintain their esteemed reputation for care. This is not merely a reception role; it’s an opportunity to lead, coach, and enhance performance across the front desk.
Key Responsibilities:
- Deliver a warm, professional welcome to all patients, in person, on the phone, and via email.
- Lead, support, and train the reception team to maintain high standards in communication and service.
- Coordinate diaries with the Practice Manager, Clinicians, and TCO to ensure smooth patient flow.
- Manage new patient enquiries, logging, tracking, and converting leads with the TCO.
- Monitor performance KPIs, including conversion rates and reviews collected.
What a Typical Day Looks Like
You’ll kick off your day by reviewing the diary and preparing for the morning huddle. Throughout the day, you’ll welcome patients, support your team, handle referrals and enquiries, follow up on payments, and maintain clear communication with Clinicians, the Treatment Coordinator, and the Practice Manager, all while ensuring a calm and professional environment.
What They’re Looking For:
- Minimum 3 years' experience in a private dental reception.
- Strong leadership skills, with the ability to coach, motivate, and guide a small team.
- Excellent patient management skills, ensuring a supportive experience for patients.
- Proficiency with dental software (Dentally preferred).
- Strong knowledge of private dentistry and treatment processes.
- Calm, polished, and organised, particularly under pressure.
- Financial administration experience, including debt management, invoicing, or familiarity with wellness-focused practices is a plus.
Why You’ll Love Working With Our Client:
- Enjoy your birthday off to celebrate your day your way.
- Benefit from in-house training provided by award-winning Clinicians.
- Receive fully supported external CPD opportunities.
- Work in a calm, wellness-focused environment in Marylebone with excellent transport links.
- Join a supportive, values-driven team culture – Positive, Curious, Respectful, Community-driven, WOW Creators.
How to Apply
To apply, please send your CV and a short cover note. Please ensure to include a paragraph (100 – 150 words) answering the question: “What does an exceptional patient experience mean to you, and how would you ensure every day at the front desk runs smoothly from morning huddle to the final patient?”
Our client celebrates diversity and is committed to creating an inclusive workplace for all. Join our client and contribute to a practice where patients' needs are always at the heart of what they do.
Dental Reception Manager employer: Bespoke HR
Contact Detail:
Bespoke HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Reception Manager
✨Tip Number 1
Get to know the practice inside out! Familiarise yourself with their values, services, and team dynamics. This way, when you walk in for an interview, you can show them that you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your leadership skills and experience in managing a reception team. Think of specific examples where you’ve improved patient experiences or streamlined operations – this will make you stand out as a proactive candidate.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the practice culture. They might share valuable insights that could help you tailor your approach during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a team that values professionalism and care.
We think you need these skills to ace Dental Reception Manager
Some tips for your application 🫡
Craft a Personalised Cover Note: When you write your cover note, make it personal! Share why you're excited about this role and how your experience aligns with what they’re looking for. This is your chance to show us your personality and passion for patient care.
Highlight Relevant Experience: Make sure to showcase your experience in private dental reception. We want to see how your skills in leadership, patient management, and teamwork can shine through. Use specific examples to demonstrate your expertise and how you’ve made a difference in previous roles.
Answer the Key Question Thoughtfully: Don’t forget to answer the question about exceptional patient experience! Take your time to reflect on what that means to you and how you’d ensure smooth operations at the front desk. This is your moment to stand out and show us your understanding of patient care.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your CV and cover note, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Bespoke HR
✨Know the Practice Inside Out
Before your interview, take some time to research the practice thoroughly. Understand their values, services, and what sets them apart in the dental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Highlight how you can inspire and motivate your team to deliver exceptional patient experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about scenarios you might face in the role, such as managing a difficult patient or coordinating with clinicians during busy times. Practising your responses will help you feel more confident during the interview.
✨Emphasise Patient Experience
Since the role revolves around delivering an exceptional patient experience, be ready to discuss what this means to you. Share your thoughts on how to create a welcoming environment and ensure smooth operations at the front desk. This will demonstrate your alignment with the practice's core values.