Receptionist

Overview

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our \’Be-Attitude\’ values. We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.

Responsibilities

• As a Receptionist you will be responsible for maximising room revenues in line with the Company\’s standards, providing efficient and courteous service, to ensure total guest satisfaction.
• To be familiar with the days business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
• To have a good understanding of the guests\’ requirements when they are checking in or out.
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
• Keeping the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions.
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
• Ensure prompt resolution of customer complaints.
• Professionally and competently operates the telephone system in line with both operating and Company Standards.
• The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year\’s experience in a similar position is essential. Also, experience working in a hotel or with people in a customer-related role is desirable.
• Excellent customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast-paced environment and to enjoy it.
• To be able to communicate well to each other and to guests.
• Be able to use a phone and computer system.
• Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

About Bespoke Hotels

We stand today as the UK\’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.