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For Companies At a Glance
- Tasks: Provide exceptional service, maintain cleanliness, and assist guests during the night shift.
- Company: Chester's iconic 5-star hotel with a rich history and elegant atmosphere.
- Benefits: Part-time hours, employee discounts, health programmes, and company events.
- Why this job: Join a passionate team and enhance your hospitality skills in a prestigious setting.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest service.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
About Us
The history of Chester and its most famous 5-star hotel have been inextricably linked for many decades. Although the existing building dates back to 1865, there has been an inn on this site since the late sixteenth century. Throughout the twentieth century the hotel has earned an enviable reputation for understated elegance, sublime comfort and impeccable service.
Job Overview
We are seeking a reliable, self-motivated, and observant Night Porter to join our team in providing exceptional service in a hospitality setting. The ideal candidate will assist in maintaining the cleanliness and functionality of the premises, ensuring a welcoming environment for guests.
Our Night Porters greet late check-in guests on entry to the hotel. They provide valet parking, collect and deliver luggage and provide information on the hotel and city centre. In the early hours our Night Porters are cleaning and maintaining 5 star standards within our hotel and for this reason we are looking for candidates who can work independently and enjoy keeping active and busy during the quiet overnight period.
They will also be responsible for supporting holiday cover for the Night Management team when required.
32 HOURS PER WEEK ACROSS 4 SHIFTS, TIMES: 22:00 – 06:30
Duties
- Supervise the team in the absence of Night Management.
- Clean and maintain the lobby, corridors, and other public areas
- Assist guests with luggage and transportation needs
- Monitor and address any maintenance issues promptly
- Support security measures by monitoring premises
- Provide excellent customer service to guests
- Assist with deliveries and storage as needed
Skills
- Proficient in guest services with a focus on hospitality
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is advantageous
- Experience in a hotel or similar setting is preferred
- Strong organisational skills to manage various tasks efficiently
- Supervisory experience
Requirements
The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.
Job Type: Part-time
Benefits
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
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Night Porter - 32 hours per week employer: Bespoke Hotels
Contact Detail:
Bespoke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - 32 hours per week
✨Tip Number 1
Get to know the hotel and its history! When you walk in for your interview, show that you’ve done your homework. Mention something specific about the hotel’s reputation or its services. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a guest. This role is all about hospitality, so let your passion shine through!
✨Tip Number 3
Dress the part! First impressions matter, especially in a 5-star environment. Wear smart attire that reflects the elegance of the hotel. You want to look professional and ready to represent their brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Night Porter - 32 hours per week
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let us know why you love working in hospitality. Share any experiences that highlight your passion for providing excellent service and making guests feel welcome.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Porter role. Highlight relevant experience, especially in hotel settings, and emphasise skills like organisation and communication that match our job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Night Porter position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Bespoke Hotels
✨Know the Hotel's History
Familiarise yourself with the hotel's rich history and its reputation for elegance and service. This will not only impress your interviewers but also show your genuine interest in the role and the establishment.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to assist guests, as this is crucial for a Night Porter.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently, especially during quieter hours. Highlight any experience you have in maintaining cleanliness and functionality in a hospitality setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and expectations for the Night Porter role. This shows that you're proactive and genuinely interested in contributing to the hotel's success.
