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For Companies At a Glance
- Tasks: Lead daily operations and deliver world-class service at a luxury hotel.
- Company: Join Bespoke Hotels, a prestigious luxury townhouse hotel in Northumberland.
- Benefits: Enjoy competitive pay, pension scheme, discounts, and seasonal passes.
- Why this job: Make a real impact on guest experiences in a vibrant hospitality environment.
- Qualifications: 5-7 years in luxury hotel operations with strong leadership skills.
- Other info: Dynamic role with opportunities for professional growth and team development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Hotel Operations Manager role at Bespoke Hotels.
We are seeking a highly motivated Operations Manager to join our prestigious luxury townhouse hotel in the heart of Northumberland. This is a unique opportunity for an experienced hospitality professional to lead daily operations, deliver world-class service, and uphold the standards of excellence that define our brand at Bailiffgate Hotel.
Key Responsibilities
- Operational Leadership
- Oversee all aspects of the bar/restaurant, ensuring flawless guest experiences and consistent friendly five-star service.
- Lead, train, and motivate the bar/restaurant team to deliver exceptional hospitality.
- Monitor service standards, guest satisfaction, and overall dining atmosphere.
- Manage the concierge and night team to ensure all aspects of service quality is delivered.
- Guest Experience Excellence
- Anticipate and exceed guest expectations by personalising dining experiences.
- Resolve guest concerns promptly and with discretion.
- Work with the Sales Manager to analyse reviews and work toward service excellence.
- Collaborate with the kitchen team to maintain innovative menus that reflect seasonal trends and luxury dining standards.
- Financial & Administrative Management
- Assist in developing and managing budgets, forecasts, and cost controls to maximize profitability.
- Monitor inventory, purchasing, and vendor relationships.
- Ensure compliance and head up company on-line health and safety portal.
- Team Development & Training
- Recruit, onboard, and develop high-performing staff.
- Conduct ongoing training programs focused on service etiquette, fine dining protocols, and guest relations.
- Foster a positive, professional, and guest-centric culture.
- Collaboration & Brand Alignment
- Work closely with all of the hotel’s management team to align F & B operations with overall brand standards.
- Coordinate with Sales team for promotions, special events, and VIP guest services.
- Health & Safety
- Take the lead role in the hotel to manage the online health & safety system
- Liaising with all hotel heads of department to ensure all training is completed as per legal requirement
- Liaising with external bodies such as fire officer, environmental officer etc to ensure full compliance
- Maintain a weekly overview and assume the responsibility of the staff accommodation with the Maintenance Manager
Qualifications & Experience
- Minimum 5–7 years of leadership experience in fine dining or luxury hotel F&B operations.
- Strong knowledge of wine, spirits, and culinary trends.
- Proven track record of delivering exceptional guest service at the highest level.
- Financial acumen with experience in budgeting, forecasting, and cost control.
- Excellent communication, leadership, and interpersonal skills.
Benefits For Working At Bailiffgate Hotel
- Company Pension Scheme
- Preferential Accommodation Rates at Bespoke Hotels
- Staff and Family/Friends Rates at the Bailiffgate Hotel
- Discount on Food at Alnwick Castle Golf Club
- Discount on F&B at the Bailiffgate Hotel
- Uniform provided
- Seasonal Passes to Alnwick Castle & discount at The Alnwick Garden
- Share of generous monthly service charges
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Hospitality
Referrals increase your chances of interviewing at Bespoke Hotels by 2x
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Hotel Operations Manager employer: Bespoke Hotels
Contact Detail:
Bespoke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get social! Follow Bespoke Hotels on social media and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings or events they might be hosting.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your responses to reflect how your experience aligns with their mission of delivering world-class service at Bailiffgate Hotel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Bespoke Hotels.
We think you need these skills to ace Hotel Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Hotel Operations Manager role. Highlight your leadership experience in fine dining or luxury hotel operations, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for our team at Bailiffgate Hotel. Share your passion for hospitality and how you plan to deliver exceptional guest experiences.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved in your previous roles. Use numbers and examples to demonstrate how you've improved service standards or increased profitability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Bespoke Hotels
✨Know Your Stuff
Before the interview, brush up on your knowledge of fine dining and luxury hotel operations. Familiarise yourself with current culinary trends and wine pairings, as this will show your passion for the industry and your ability to lead a high-performing team.
✨Showcase Your Leadership Skills
Be ready to discuss your previous leadership experiences in detail. Prepare examples of how you've motivated teams, resolved conflicts, and delivered exceptional guest service. This is your chance to demonstrate that you can uphold the standards of excellence expected at Bailiffgate Hotel.
✨Personalise Your Approach
Think about how you can exceed guest expectations in your role. During the interview, share specific ideas on how you would personalise dining experiences or enhance service quality. This will highlight your proactive mindset and commitment to guest satisfaction.
✨Financial Savvy is Key
Since financial management is a big part of the role, be prepared to discuss your experience with budgeting, forecasting, and cost control. Bring examples of how you've maximised profitability in past positions, as this will reassure them of your capability to manage their operations effectively.
