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- Tasks: Lead a dynamic team to deliver exceptional guest experiences and uphold service standards.
- Company: Join Bespoke Hotels, the UK's largest independent hotel group with over 9,500 rooms and 8,000 employees.
- Benefits: Enjoy competitive salaries, personal development opportunities, and discounted stays for you and your loved ones.
- Why this job: Be part of a vibrant culture that values happiness, creativity, and inclusivity in hospitality.
- Qualifications: 1-2 years of experience in hospitality; passion for service and a willingness to learn are essential.
- Other info: Opportunity to grow your career in a supportive environment focused on individual strengths.
The predicted salary is between 28800 - 43200 £ per year.
We currently have an amazing opportunity to join the team as Operations Manager. At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our Be-Attitude values. We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Requirements: The ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.
Duties will include:
- Ensuring all employees consistently achieve product and hospitality service standards.
- Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
- To act on behalf of the General Manager in their absence.
- To carry out quality training and coaching in a systematic and professional manner.
- Monitor and comply with all company and legal statutory requirements.
- Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
- To carry out the departmental welcome induction to the set company standard.
- Complete performance reviews in line with Company policy and ensure agreed objectives are set.
Being Bespoke: Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Bespoke Hotels - Operations Manager employer: Bespoke Hotels
Contact Detail:
Bespoke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bespoke Hotels - Operations Manager
✨Tip Number 1
Familiarise yourself with Bespoke Hotels' values and culture. Understanding their 'Be-Attitude' values will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in operations management. Engaging with current or former employees can provide insights into the role and the company, giving you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional guest service in previous roles. Highlighting your passion for hospitality and your ability to motivate a team will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly around guest experience and operational efficiency. Being knowledgeable about current challenges and innovations will demonstrate your commitment to continuous learning and improvement.
We think you need these skills to ace Bespoke Hotels - Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your achievements in previous roles, especially those that demonstrate your ability to deliver excellent guest service and meet financial objectives.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Bespoke Hotels' values. Mention specific examples of how you have contributed to team success and guest satisfaction in past positions.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience and ability to train and motivate a team. Provide examples of how you've successfully managed staff performance and ensured compliance with health and safety regulations.
Highlight Your Commitment to Development: Demonstrate your willingness to learn and grow within the role. Mention any relevant training or certifications you have completed, and express your enthusiasm for ongoing professional development in the hospitality industry.
How to prepare for a job interview at Bespoke Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what motivates you in this field and how you’ve gone above and beyond to deliver exceptional service in previous roles.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams, resolved conflicts, or improved team performance in past positions.
✨Understand Bespoke Hotels' Values
Familiarise yourself with Bespoke Hotels' 'Be-Attitude' values and their commitment to diversity and inclusion. Be ready to discuss how your personal values align with theirs and how you can contribute to their positive culture.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints or operational challenges. Think of relevant situations from your experience where you successfully navigated similar issues and be ready to share those stories.
