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- Tasks: Lead the front desk team and ensure exceptional guest service.
- Company: The Great Western Hotel, a renowned hotel on Oban's esplanade.
- Benefits: Competitive salary and a vibrant work environment by the bay.
- Why this job: Create memorable experiences for guests in a stunning coastal location.
- Qualifications: At least one year of experience in hospitality and strong leadership skills.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
The Great Western Hotel in Oban is looking for a Reception Manager to lead their front desk team. This is a full time role with a competitive salary and a chance to work in one of the most recognisable hotels on the esplanade overlooking Oban Bay.
You will make sure every guest receives warm, efficient service from the moment they arrive. You will oversee day to day operations at the front desk, support your team, and ensure the booking and reporting procedures are followed properly to help maximise room revenue. You will welcome guests and handle enquiries at the desk and over the phone. You will guide your team and help with training and development where needed. You will keep the reception area organised and presentable throughout the day. You will maintain a good working knowledge of the hotel and the local area. You will work closely with other departments to keep information flowing smoothly. You will make sure legal requirements and company policies are met.
The ideal candidate has at least a year of experience in a similar hospitality role. You should be reliable, friendly, confident with guests, and comfortable working in a busy environment. A genuine interest in hospitality and helping people enjoy their stay is essential.
If you enjoy leading a team and creating a positive guest experience, this is a strong opportunity. Apply through Highland Jobs today.
Reception Manager employer: Bespoke Hotels - Great Western Hotel, Oban
Contact Detail:
Bespoke Hotels - Great Western Hotel, Oban Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Great Western Hotel. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for that interview! Research the hotel and its services, and think about how your experience aligns with their needs. We want you to shine when discussing how you can lead the front desk team and enhance guest experiences.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team or during an interview, let your friendly and confident nature come through. Remember, they’re looking for someone who can create a positive atmosphere for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality. We’re looking for someone who can lead a team and create a positive guest experience, so mention any similar roles you've had and what you achieved in them.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Great Western Hotel.
How to prepare for a job interview at Bespoke Hotels - Great Western Hotel, Oban
✨Know the Hotel Inside Out
Before your interview, make sure you research The Great Western Hotel thoroughly. Familiarise yourself with its history, services, and unique features. This will not only impress your interviewers but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight your ability to train and develop staff, as this is crucial for the role.
✨Demonstrate Your Customer Service Passion
The hospitality industry thrives on excellent customer service. Be ready to share stories that showcase your commitment to providing warm and efficient service. Discuss how you handle difficult situations with guests and ensure their satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the hotel's goals, team dynamics, or how they measure success in the reception area. This shows your genuine interest in the position and helps you assess if it's the right fit for you.