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- Tasks: Lead the Front of House team and ensure exceptional customer service.
- Company: Join Chelle's Brasserie, a vibrant restaurant in Old Town, Swindon.
- Benefits: Flexible part-time hours, great team atmosphere, and valuable experience.
- Other info: Opportunity to grow in a supportive and dynamic environment.
- Why this job: Perfect for those who love hospitality and want to make customers smile.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a new member of the team to join our Front of House Supervisors at Chelle's Brasserie in Old Town, Swindon. Approx 15 hours + per week, mostly evenings and some weekends.
If you have experience in working Front of House, and enjoy making sure customers have the best service, this could be the role for you.
Key Responsibilities- The Front of House (FOH) Supervisor is responsible for overseeing daily operations during assigned shifts, ensuring exceptional guest service, maintaining operational standards, and supporting team performance.
- This role plays a key part in leading the front-of-house team while coordinating closely with the kitchen to deliver a seamless dining experience.
- Execute opening and closing procedures in accordance with company standards.
- Ensure the restaurant is fully prepared for service (cleanliness, setup, readiness of staff).
- Count and reconcile cash in the tills at the beginning and end of shifts.
- Ensure accurate cash handling procedures are followed by all team members.
- Investigate and report any discrepancies.
- Prepare daily cash reports as required.
- Supervise and support FOH team members during service.
- Lead pre-shift briefings and communicate daily goals and updates.
- Address and resolve staff or operational issues during shifts.
- Provide coaching and support to maintain high performance standards.
- Maintain high standards of customer service at all times.
- Monitor dining areas to ensure cleanliness, organisation, and presentation standards are upheld.
- Ensure compliance with health and safety.
- Act as the main point of communication with the kitchen during service.
- Collaborate with the kitchen team to accommodate customer requests and dietary requirements.
- Resolve service-related issues quickly and professionally.
- Previous supervisory experience in a restaurant or hospitality environment preferred.
- Strong leadership and communication skills.
- Excellent customer service and conflict resolution abilities.
- Strong organisational and cash-handling skills.
- Ability to work in a fast-paced environment.
- Flexible availability, including evenings, weekends, and holidays.
- Leadership and accountability.
- Attention to detail.
- Problem-solving skills.
- Team collaboration.
- Professionalism under pressure.
- Working in line with our Values.
Note: This job description is intended to provide a general overview of the position. It is not exhaustive or comprehensive. Other duties may be assigned as necessary to meet the needs of the business.
The Guardians group is an equal opportunities employer and welcomes applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments during the recruitment process, please let us know.
Front of House Supervisor - Part time in Swindon employer: Bespoke Guardians
Contact Detail:
Bespoke Guardians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor - Part time in Swindon
✨Tip Number 1
Get to know the venue! Before your interview, pop into Chelle's Brasserie and soak up the atmosphere. Chat with staff if you can; it shows you're genuinely interested and gives you a feel for the team vibe.
✨Tip Number 2
Practice your people skills! As a Front of House Supervisor, you'll need to shine in customer service. Role-play common scenarios with friends or family to boost your confidence and show off your conflict resolution skills.
✨Tip Number 3
Be ready to showcase your leadership! Think of examples from your past experience where you've led a team or resolved issues under pressure. This will help you stand out as someone who can handle the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join our team at Chelle's Brasserie!
We think you need these skills to ace Front of House Supervisor - Part time in Swindon
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous experience you have in a Front of House role. We want to see how you've made customers happy and kept things running smoothly!
Be Personable: Remember, this role is all about customer service! Use your application to showcase your personality and how you connect with people. A friendly tone can go a long way in making us feel like you’d fit right in.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your application specifically for us at Chelle's Brasserie. Mention why you’re excited about working with our team and what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Bespoke Guardians
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Supervisor role. Familiarise yourself with the key responsibilities like overseeing daily operations and ensuring exceptional guest service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a potential supervisor, it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your capability to manage the FOH team effectively and maintain high performance standards.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview, especially around customer service and conflict resolution. Think of specific situations where you handled difficult customers or operational issues. This will showcase your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.