At a Glance
- Tasks: Engage with customers and support exciting marketing campaigns.
- Company: Bespoke, a growing sales and marketing company in Newcastle.
- Benefits: Structured training, collaborative environment, and clear development pathways.
- Other info: Join a supportive team focused on your growth and success.
- Why this job: Kickstart your career in customer engagement and marketing with hands-on experience.
- Qualifications: No specific experience needed; just a passion for communication and teamwork.
The predicted salary is between 40500 - 49500 £ per year.
Bespoke is a growing sales and marketing company based in Newcastle. We work with a range of clients to deliver customer-focused campaigns and measurable results. As part of our continued growth, we are looking for a Customer Engagement Assistant to join our on-site team and support customer interaction and campaign delivery.
This role is suitable for individuals at an early stage of their career who want to gain practical experience in customer engagement, communication, and campaign support within a professional team environment. No specific experience is required. We welcome applicants from customer-facing, retail, hospitality, administrative, or similar backgrounds who are interested in developing their communication and business skills.
What You’ll Be Doing
- Engaging with customers in face-to-face environments and providing clear information about products and services
- Supporting the delivery of customer-focused marketing campaigns
- Working with marketing and campaign teams to support daily objectives
- Helping track customer interactions and campaign activity
- Participating in team briefings, training sessions, and performance reviews
- Supporting general day-to-day operations and administrative tasks
Who We’re Looking For
This opportunity may be a good fit if you:
- Enjoy working with people and communicating clearly
- Have an interest in customer engagement, marketing, or communication
- Are reliable, organised, and proactive
- Are comfortable working in an on-site, team-based environment
- Have experience in customer-facing roles (retail, hospitality, events, sales, etc.) — beneficial but not required
What Bespoke Offers
- Structured training and onboarding
- Exposure to a collaborative sales and marketing environment
- A development pathway based on individual performance, readiness, and business needs
Why Bespoke?
At Bespoke, we focus on clear communication, teamwork, and professional development. You’ll be part of a supportive environment where individuals are encouraged to build confidence, develop skills, and contribute to campaign success.
We look forward to hearing from you.
Customer Engagement Assistant in Newcastle upon Tyne employer: Bespoke Global
Bespoke is an excellent employer for those seeking to kickstart their career in customer engagement within a vibrant and supportive team in Newcastle. With structured training, a focus on professional development, and a collaborative work culture, employees are empowered to grow their skills and contribute meaningfully to impactful marketing campaigns. Join us to enjoy a dynamic environment where your contributions are valued and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Assistant in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bespoke Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bespoke Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bespoke Global:Your cover letter is your chance to shine! Tell us why you want to work at Bespoke Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bespoke Global!
How to prepare for a job interview at Bespoke Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
