At a Glance
- Tasks: Lead and develop HubSpot services, ensuring successful project delivery and exceptional client service.
- Company: Join a dynamic agency focused on digital marketing and HubSpot solutions.
- Benefits: Enjoy flexible hours, 32 days holiday, and a clear career growth path.
- Other info: Collaborative culture with opportunities for continuous improvement and professional development.
- Why this job: Shape the future of HubSpot services while driving client success and team development.
- Qualifications: Experience in digital marketing or agency operations with strong leadership skills.
The predicted salary is between 56250 - 68750 £ per year.
To be responsible for leading and developing the HubSpot services function, ensuring projects are delivered successfully, clients receive exceptional service, and the team operates efficiently and consistently. The role connects operational delivery with commercial growth, helping drive client retention, service quality, process improvement and long-term business success. Working closely with senior leadership and cross-functional teams, the position plays a key role in shaping how HubSpot services evolve, scale and contribute to the wider growth of the agency.
Your goals
- Happy clients + high-performing teammates
- Successful delivery across HubSpot projects and retainers
- Strong client retention and account growth
- Continuous improvement across delivery and operations
- High-quality service delivery aligned with business goals
- Leading HubSpot onboarding, implementation and consultancy projects
- Supporting the HubSpot team with mentoring and delivery oversight
- Reviewing project progress, priorities and resource allocation
- Attending client strategy meetings and key delivery calls
- Supporting proposals, discovery sessions and pre-sales discussions
- Improving operational processes and delivery frameworks
- Collaborating with department leads across the agency
- Supporting escalations and ensuring project continuity
Your experience
- Strong experience in digital marketing, CRM delivery or agency operations
- Leadership and team management experience
- Client-facing and stakeholder management experience
- Experience overseeing projects and delivery processes
- Commercial awareness, including retention and account growth
Your skills and attributes
- Strong understanding of HubSpot platforms and workflows
- Excellent organisational and project management skills
- Strategic and commercially aware mindset
- Strong communication and leadership abilities
- Ability to manage competing priorities effectively
- Process-driven with strong attention to detail
- Calm, solutions-focused and dependable
- HubSpot certifications beneficial
- Ongoing self-development and learning mindset
- Proven experience valued more than formal qualifications alone
- Positive and collaborative approach
- Strong sense of ownership and accountability
- Thoughtful communicator and active listener
- Highly organised and dependable
- Passionate about delivering quality work
- Growth mindset and willingness to improve continuously
Some secrets of success
- Building trust and confidence with clients
- Supporting and developing your team
- Staying commercially aware while maintaining delivery quality
- Keeping projects organised and moving forward
- Balancing strategic thinking with practical execution
- Continuously improving systems and processes
Some things you’ll enjoy
- Seeing clients achieve measurable business growth
- Building and developing a strong team
- Influencing operational improvements across the agency
- Variety across leadership, strategy and delivery
- Helping shape and evolve service offerings
- Being recognised as a trusted senior leader
Who will you work alongside?
- Clients - You’ll build strong relationships with clients, acting as a senior point of contact and trusted advisor across delivery, strategy and growth opportunities.
- Senior Leadership Team - You’ll work closely with senior stakeholders and department heads to support business growth, operational efficiency and wider strategic initiatives.
- HubSpot Team - You’ll lead the HubSpot delivery function, supporting the team through mentoring, planning, quality control and professional development.
- Marketing & Development teams - You’ll collaborate closely with cross-functional teams to ensure projects are aligned, commercially effective and delivered to a high standard.
Working at Bespoke
- Flexible hours
- Choose times around core hours
- WFH or office
- Choose a location around core days
- 32-days holiday (Rising to 36-days with length of service)
- Quarterly reviews
- Agree on your own work goals
- 3-year career plan
- Understand how to grow your career
- Investors in People
- Join an award-winning team
- Sunday Times Best Places to work winner
FAQs
- What does Bespoke do? The agency delivers high-performance websites, HubSpot solutions and digital marketing services focused on lead generation for ambitious B2B organisations.
- How big is the team? The agency has a growing 20+ person multidisciplinary team covering strategy and digital marketing, web design and development and a dedicated 4–5 person HubSpot delivery team.
- How many clients does the agency have? The business supports around 25–30 active clients across website projects, HubSpot services and strategic digital marketing retainers.
- Where are we based? We operate from a modern office space in Lancashire, with a collaborative hybrid working environment.
- Can we work from home? Yes. We have a hybrid working model with some remote workers, balancing collaboration, client needs and productivity.
- What are the hours? We have flexibility around core hours, with a focus on outcomes, communication and delivering high-quality work.
Agency values
- Record-breaking results - Our purpose is record-breaking results every year for our clients.
- Right first time - We take a “measure-twice, cut-once” approach and check our work before sharing.
- Trust & honesty - We take on clients and colleagues who are honest and straightforward.
What’s the focus day-to-day?
Delivering high-quality client outcomes while supporting operational excellence, team development and long‑term growth.
What’s unique about the culture?
The environment is collaborative, supportive and focused on continuous improvement. People are encouraged to take ownership, share ideas and keep developing professionally.
What’s the atmosphere like?
Professional but relaxed. Teams work closely together, communication is open, and people are approachable and supportive.
What sort of person fits in well?
People who are proactive, commercially aware, organised and genuinely invested in helping clients and teammates succeed.
What is expected in the early months?
A strong focus on listening, learning and understanding the business, clients and internal processes before driving larger operational changes.
What opportunities are there long-term?
The role offers a genuine opportunity to influence operational direction, shape service delivery, develop senior leadership skills and contribute directly to business growth.
3-year path
- 0–6 months: Familiarisation and alignment. You’ll learn the business, delivery processes, client accounts and internal systems while building strong working relationships across teams.
- 6–12 months: You’ll begin taking greater ownership of delivery operations, team performance and process improvements while building confidence across client relationships.
- Year 2: You’ll have a strong understanding of the business, clients and operational structure, allowing you to drive improvements, support wider agency initiatives and contribute strategically.
- Year 3+: There’s an established level of leadership, trust and operational influence. Opportunities to expand responsibility, shape strategic direction and grow seniority naturally develop over time.
Head of HubSpot Delivery & Operations in Chorley employer: Bespoke Digital Agency
Bespoke is an exceptional employer that prioritises employee growth and development, offering a flexible working environment in Lancashire. With a strong focus on collaboration, continuous improvement, and a supportive culture, team members are encouraged to take ownership of their roles while enjoying generous benefits such as 32 days of holiday and a clear career progression plan. Joining Bespoke means being part of an award-winning team dedicated to delivering high-quality client outcomes and fostering a positive work atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Head of HubSpot Delivery & Operations in Chorley
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Bespoke Digital Agency and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Bespoke Digital Agency are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Bespoke Digital Agency on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Bespoke Digital Agency. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Head of HubSpot Delivery & Operations in Chorley
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Bespoke Digital Agency. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Bespoke Digital Agency:Show us that you’ve done your homework! In your application, briefly mention what you admire about Bespoke Digital Agency’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Bespoke Digital Agency
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Bespoke Digital Agency will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Bespoke Digital Agency, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
