At a Glance
- Tasks: Diagnose and resolve technical issues for automation systems, providing support to customers.
- Company: Bespoke Control Systems Ltd. offers tailored automation solutions with a focus on customer support.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in automation technology.
- Qualifications: Strong customer service skills and experience in troubleshooting automation systems required.
The predicted salary is between 36000 - 44000 £ per year.
Company Description
Bespoke Control Systems Ltd. provides turnkey automation solutions to industrial clients, covering the full lifecycle from design to ongoing support.
The company specializes in the design and manufacture of control panels tailored to specific operational requirements.
Its in-house team delivers software development for automation and control applications, ensuring integrated and reliable systems.
Bespoke Control Systems Ltd. also offers nationwide 24/7 service and support, providing responsive assistance and maintenance to customers across the country.
Role Description
The Service and Support Engineer is a full-time hybrid role based in Crowland, with some flexibility for working from home.
The person in this role will diagnose and resolve technical issues for automation systems, providing remote and on-site support to customers as needed.
Daily responsibilities include troubleshooting control panels and software, performing routine maintenance and repairs, and documenting service activities and findings.
The Service and Support Engineer will communicate directly with customers to address service requests, coordinate field visits, and ensure timely, high-quality technical support.
Collaboration with the engineering and software teams to raise complex issues and contribute to product improvements is also part of the role.
Qualifications
- Strong Customer Support and Customer Service skills to manage inquiries, build relationships, and ensure positive client experiences.
- Proficiency in Troubleshooting and Technical Support for automation systems, control panels, and various related software including, but not limited to: TIA Portal & Studio 5000.
- Experience in Field Service, including on-site diagnostics, repairs, and commissioning of industrial control equipment.
- Sound understanding of electrical and control systems; ability to read and interpret technical drawings and schematics.
- Relevant technical qualification or apprenticeship in engineering, automation, electronics, or a related discipline.
- Effective written and verbal communication skills and the ability to explain complex technical issues clearly.
- Strong organizational skills, with the ability to prioritize tasks and work independently in a hybrid environment.
- Valid driver’s license and willingness to travel nationwide for field service work.
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Service and Support Engineer in Crowland employer: Bespoke Control Systems Ltd.
Bespoke Control Systems Ltd. is an exceptional employer, offering a dynamic work environment in Crowland where innovation meets collaboration. With a strong focus on employee growth, the company provides ongoing training and development opportunities, ensuring that team members can enhance their skills while contributing to cutting-edge automation solutions. The hybrid work model promotes a healthy work-life balance, and the commitment to 24/7 service means that employees are part of a dedicated team that values responsiveness and quality support for clients across the nation.
Contact Details:
Bespoke Control Systems Ltd. Recruitment Team
