Service Manager Commercial Cleaning

Are you an experienced operational leader ready to take the next step in your career? BugBusters UK Limited is seeking a Senior Service Manager to lead a dynamic portfolio of client contracts, drive operational excellence, and inspire a high‑performing management team. This pivotal role offers the opportunity to shape service delivery strategy, enhance client relationships, and contribute to the growth and success of our business.

Role Overview

• You are accountable for delivery across your sites, including people, quality, health and safety, and client performance.
• You will also step into problem sites, service risks, and mobilisations where needed.

Structure and Span of Control

• Direct management of a group of Service Managers and Junior Managers.
• Indirect responsibility for all operatives across your sites.
• Portfolio capped at 10 to 15 sites to maintain control.

Operational Ownership

• Full responsibility for service delivery across your sites.
• Ensure all sites meet scope, standards, and KPIs.
• Maintain strong on‑site presence through regular visits.
• Resolve issues quickly, including absence, quality gaps, and complaints.
• Reallocate resource across sites where required.

Management and Team Leadership

• Manage and develop Service Managers and Junior Managers.
• Set clear expectations on standards, reporting, and behaviour.
• Run regular one‑to‑ones and performance reviews.
• Support hiring, onboarding, and succession planning.
• Address underperformance quickly with HR where needed.

Quality and Standards

• Own quality outcomes across all sites.
• Ensure audits are completed and actions closed through SafetyCulture.
• Drive consistent standards across your portfolio.
• Identify trends and implement fixes across multiple sites.

Health and Safety

• Ensure compliance with RAMS, COSHH, and safe systems of work.
• Carry out spot checks and enforce standards on‑site.
• Investigate incidents and follow through on corrective action.
• Ensure all staff are inducted and compliant.

Client Ownership

• Act as the main operational contact for your clients.
• Build strong working relationships through regular contact.
• Handle escalations and resolve issues quickly.
• Lead client reviews where required.
• Identify risks early and protect retention.

Financial and Resource Control

• Manage timesheets and payroll accuracy through Connecteam.
• Control labour allocation across your sites.
• Keep sites within budgeted hours.
• Manage consumables and equipment.
• Balance cost control with service quality.

Administrative and Reporting

• Manage day‑to‑day operational admin across Connecteam for timesheets, shifts, and updates; SafetyCulture for actions and audits; Excel for tracking and reporting.
• HR case management including welfare, performance, and disciplinaries.
• Produce clear written updates for clients and internal teams.
• Maintain accuracy across compliance, audits, and trackers.
• Improve admin processes to reduce manager workload.

Rapid Response and Business Support

• Step into service failures, staffing issues, and high‑risk sites.
• Support new site mobilisations when required.
• Stabilise underperforming sites quickly.
• Support audits and improvement work outside your portfolio.

Requirements

• Strong experience in operations or contract management.
• Experience managing managers, not just operatives.
• Track record running multiple sites with full accountability.
• Good understanding of health and safety requirements.
• Comfortable in a fast‑paced and reactive environment.
• Strong organisation and communication skills.
• Full UK driving licence.

Why join BugBusters

• Clear ownership of a defined group of sites.
• Direct impact on service quality and client retention.
• Exposure to complex operational environments.
• Autonomy with accountability.
• Clear path into more senior roles.